Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Freebirds World Burrito
Selma
04.2025 - Current
Led daily operations to ensure efficient workflow and productivity.
Analyzed market trends to inform decision-making processes.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Created schedules and monitored payroll to remain within budget.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Multi-Unit General Manager
B.O.S.S. Bagel/Sip & Brew
San Antonio
01.2022 - 03.2025
Maximized operational excellence through mentoring on management principles and industry practices.
Led upper-level management team across two locations, including 2 assistant managers, 4 supervisors, and 2 team leads.
Oversaw scheduling for 20 staff members to align with monthly labor budgets and ensure shift coverage.
Managed $3 million budget across both locations, developing financial strategies to enhance revenue and reduce costs.
Conducted weekly inventory of food and beverage products while optimizing stock levels based on sales forecasts.
Implemented revised inventory system focusing on storage conditions, reducing food waste losses by 4%.
Executed succession planning by establishing hiring criteria and training programs, improving retention rate by 50%.
Developed cross-training program enabling staff to perform effectively in all positions across both locations.
Assistant General Manager
B.O.S.S. Bagel
San Antonio
01.2021 - 12.2022
Company Overview: Paradies Lagardere Food and Beverage
Assisted General Manager in developing key performance goals and managing the performance of staff.
Aided in creating and implementing strategies to improve team morale resulting in the highest regional check average increase
Administer all activities related to store's financial results, operational procedures, quality standards, and human resource standards
Coordinated with vendors to place orders to maintain product and restaurant standards
Learned to effectively analyze monthly P & L reports to create strategies to meet budget and business demands
Paradies Lagardere Food and Beverage
Supervisor
B.O.S.S. Bagel
San Antonio
12.2019 - 12.2021
Company Overview: Paradies Lagardere Food & Beverage
Direct and coordinate daily operations and duties for scheduled crew members
Prioritize, assign and review duties and work activities to meet daily sales goals and quality customer service
Plan, organize and monitor resources to achieve efficient use of labor, equipment and product
Coach and counsel employees towards improved performance
Ensure consistent adherence to company policies, procedures and performance standards
Manage inventory control and proper food storage in adherence to Manager Servsafe standards