Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
John Samaca

John Samaca

Kennesaw,GA

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

15
15
years of professional experience

Work History

Customer Relations Manager

Century Communities
04.2021 - 01.2023
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Managed department call volume of forty calls per day and coordinated department schedules to maximize coverage during peak hours.

Assistant Construction Manager

Century Communities
06.2016 - 03.2021
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Contributed to construction planning process for commercial and residential development projects.
  • Collaborated with construction administration consultants to schedule field observations.
  • Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems.
  • Collaborated with contractors, architects, engineers and public agencies to complete projects within timeline limitations and budget constraints.
  • Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations.

Personal Banker

Chase Bank
03.2008 - 02.2016
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Maximized revenue through improved sales techniques and branch productivity.

Education

Certificate in Construction Management - Construction Management

Kennesaw State University
Kennesaw, GA
05.2016

BBA - Finance

Universidad EAN
Bogota Colombia
10.1993

Skills

  • Facility Management
  • Data Entry
  • Client Interactions
  • Crisis Communications
  • High-Volume Environments
  • Team Member Training
  • Customer Complaints Escalation
  • CRM Tracking
  • Client Rapport-Building
  • Scheduling and Coordinating
  • Negotiation and Conflict Resolution

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Customer Relations Manager

Century Communities
04.2021 - 01.2023

Assistant Construction Manager

Century Communities
06.2016 - 03.2021

Personal Banker

Chase Bank
03.2008 - 02.2016

Certificate in Construction Management - Construction Management

Kennesaw State University

BBA - Finance

Universidad EAN

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John Samaca