Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
31
31
years of professional experience
Work History
Laundromat Owner/semi-retired
Self-employeed
Romeoville, IL
04.2014 - 03.2024
Created marketing campaigns to attract new customers.
Managed daily operations of business, including hiring and training staff.
Oversaw budgeting and financial management.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Identified new opportunities for growth, expansion, and diversification.
Developed strategic plans to increase profitability and efficiency.
Insurance Claims Specialist
Professional Staffing Group Inc.
West Dundee, IL
07.1993 - 04.2009
Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
Reviewed customer insurance claims to ensure accuracy and completeness of information.
Reviewed denied claims for errors or omissions before finalizing decision notices.
Maintained detailed records of all claim activities including correspondence, decisions, payments.
Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
Served as subject matter expert for non-standard coverage questions, property damage, and collision.
Retained strong medical terminology understanding in effort to better comprehend procedures.