Summary
Overview
Work History
Education
Skills
Timeline
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JOHN SAMPLE

Radcliff,KY

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

17
17
years of professional experience

Work History

General Manager

Take5 Car Wash
06.2020 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Car Wash Attendant

Mr. Car Wash
02.2018 - 06.2020
  • Enhanced customer satisfaction by delivering efficient and thorough car wash services.
  • Maintained a clean and organized work environment, ensuring the safety of customers and employees.
  • Provided excellent customer service, addressing any concerns or issues promptly and professionally.
  • Collaborated with team members to streamline processes and improve overall efficiency.
  • Conducted regular equipment maintenance checks, minimizing downtime due to mechanical issues.
  • Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
  • Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
  • Established loyal customer base through consistent quality workmanship and friendly service interactions.
  • Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.

Superintendent

A&R Demolition
05.2007 - 03.2011
  • Enhanced project efficiency by streamlining communication between team members and stakeholders.
  • Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
  • Collaborated with architects, engineers, and contractors to achieve seamless project execution.
  • Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
  • Conducted regular site inspections to maintain compliance with industry regulations and standards.
  • Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
  • Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.
  • Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Maintained safety onsite and upheld all OSHA regulations by [Action].
  • Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Provided feedback to workers on job performance and safety procedures.

Education

Associate of Applied Science - Information Technology

Phoenix University
Phoenix, AZ
06.2008

High School Diploma -

North Hardin High School
Radcliff, KY
05.1982

Skills

  • Expense Control
  • Quality Management
  • Workflow Planning
  • Staff Supervision
  • Customer Relationship Management
  • Customer Retention
  • Staff Management
  • Team Leadership
  • Staff Motivation
  • Client Relations
  • Staff Training
  • Problem Resolution
  • Customer Relations
  • Team Player
  • Recruitment
  • Verbal and Written Communication
  • Efficient Multi-Tasker
  • Effective Leader
  • Staff Training/Development
  • Training and Coaching

Timeline

General Manager

Take5 Car Wash
06.2020 - Current

Car Wash Attendant

Mr. Car Wash
02.2018 - 06.2020

Superintendent

A&R Demolition
05.2007 - 03.2011

Associate of Applied Science - Information Technology

Phoenix University

High School Diploma -

North Hardin High School

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JOHN SAMPLE