JOHN SAMUEL

To be associated with an organization to enhance my skills and utilize my knowledgeable skills in IT services, such as IT Business Analyst, IT business development and IT recruitment services and client servicing. I would love to set goals and meet challenges and try the best innovating strategies for any agile methodology and open to learn new technology, which may bring the best outcome of growth to myself and the enterprise. Pursue positive manners and willing to try any new changes of implementation process and be a great learner to adapt and pursue the growth process. To be asset in area of my task or given any key area, hold a good communication etiquette, interpersonal skills that will motivate me to work independently and take responsiveness in working in a team environment.

Close to 10+ years of overall experience. Five years of IT experience, worked in the role of Customer service, Senior Telemarketing Executive, Experience using resourcing tools such as iCIMS, Salesforce. Worked as a Business Analyst in Financial and Health domains. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

• Java and PHP project for Telecom Company.
• CNBC and Sivox Technologies for staffing opportunities (Contract and Contract with rights to Hire) and an Offshore development project from a Logistics Company

• B.C.S (Bachelor of Corporate Secretaryship), University of Madras
• Honors Diploma in Computer Application H.D.C.A. At SISI (Central Govt. Organization)

• H2K Infosys, Business Analyst, Assisted in the assessment of Business processes and related project goals. Delivery of comprehensive project estimations/timelines., Conducted Business Requirements, Functional and Technical meetings with the business groups., Lead the requirements gathering process via interviews, observation, analysis, and brainstorming., Conducted Risk Analysis and developed mitigation plans. Conducted Impact Analysis when there was any change in the requirements and updated the Business Requirements Document (BRD) and Systems Requirements Specification (SRS)., Analyzed client's business, data requirements and processes through document analysis, interviews, workshops, and workflow analysis, Document findings and decisions, prepared meeting minutes., Participated in developing Test Plan, Test Scripts and Test Scenarios, and designed user documentation., Participated in testing activities. Development of Test cases as a basis for performing Integration and System testing for Functional testing by following phases of test life cycle., Communicated the complex requirements to both technical and non-technical audiences., Collaborated with the business and technology teams to help define requirements for the project, identify data dependencies and/or relationships to help develop logical data models, create data flow, process flow, and system activity diagrams using MS Visio.
• Arrant Tech LLC, Business Analyst, Provides end-to-end solutions across different sectors covering diverse industries in Workday ERP.
• Transport NSW, Customer service, Experience in handling busy queued inbound calls, and simultaneously recording the interactions, for billing enquiries, transport requests escalations for scheduling anomalies or additional services, client feedback, locating clients that are not home for a scheduled service, incidents, and complaint management., Identifying issues and assisting in solving the queries and adapt to the changing circumstances., Documenting the details involved in incident reports and communicating to the department head for any further actions through Incident management portal in SAP ERP.
• Sana Solutions, Providing IT services Web Design, Web Development, Website Maintenance, SEO, Web Hosting, and staffing augmentation, Making Cold calls using Dun and Brad Street directory, Speaking with C Level executives and other IT Decision makers., Various campaigns finding prospective opportunities., Scheduling call backs for closed win., Speaking with Procurement Dept., Scheduling appointment meetings the Director (Tel-conference and Direct), Updating and Populating the Database on spread sheet, Entering the Sales request and Interest shown by customers daily on a spread sheet., Reporting to the Director for weekly basis on updates., Client servicing., Arranging team huddles or Tel-conferences., Posting jobs on craigslist and dice and Monster job portals., Sourcing H1 B IT consultants., Adding New Vendors to the list., Communicating and reassuring with the technical consultant on bench or away from project, Generating monthly reports like Attendance, Employees Master roll and recording miscellaneous for monthly expenditure.
• Kutir Corporation, Staffing based company and provides project-based consulting on-shore and offshore services., Market research and market intelligence activities., Database generation through spread sheet and Salesforce., Generating Lead warm and mere future prospective opportunities., Using various campaign strategies., Speaking with IT Recruiters, IT managers and other C Level executives involved in Decision making., Persuading the client for an outsource model and understanding their perspectives., Finding new prospective requirements for staffing solutions and submitting resumes based on the interest of the client., Sending the Master Service Agreement to the clients., Coordination with vendors, Reporting to the Director.
• Sybrant Technologies Ltd., Project Outsourcing and using Microsoft applications such as Web 2.0, Ajax, Python script, Open source and e-commerce solutions and Product Development and Testing Services delivering On-shore, off- shore and offsite models with agile methodology., Market research and Data mining using Market tool for find new clients., Database generation and populating the database., Finding new startups and SME (Small and Medium Enterprises), Prospecting new Product development client., Fixing appointments with the prospects for potential opportunities for both Tel-conference and in person meeting for VP sales., Client servicing, Project management for agile methodology, having Tel-con with the technical team and the Prospecting client or ongoing projects., Closure of sale., Sending the MSA, Taking minutes of the Meeting with the Technical team and the clients., Reporting to the VP sales.
• Summit works Technologies Ltd, Full life cycle of software development and management. Systems implementation, integration, upgrades, enhancement and maintenance support services enterprise information and technology environments with Oracle as a growing principal. Database managed services that can accommodate DB2, SQL Server, Sybase Oracle database maintenance and production environment support 24x7x365 days. Data warehousing and implementation, data mart consolidation, ETL implementation, data cleansing, reporting and maintenance initiatives. Workforce Solution on a contract, Contract with rights to hire and direct hire basis., Making cold calls and populating the Salesforce., Scheduling call backs., Speaking with IT decision makers from Managers to C level executives and other IT decision makers., Scheduling Tel- Conference and face to face appointments for VP sales., Having new strategies for marketing., Generating Leads both warm and mere future., Finding the RFIs and RFPs and discuss closely with VP Sales and Marketing to be listed on the vendors list., Prospecting new clients for outsourcing either offshore, onshore, or offsite, or supplementing staffing solutions for in-house ad hoc requirement., Scheduling the appointments with the prospects for both conference call and Face to Face meeting as well., Closure of sale.