John Sandker

• Training: Deliver hands-on training for new Field Service Technicians, while collaborating closely with the Global Director of Training to evaluate and implement a suitable Learning Management System (LMS).
  
• Support: Provide comprehensive support to Field Service Technicians by developing standardized tool lists, supplying calibrated tools, and offering ongoing technical assistance to uphold high service standards.
  
• Collaboration: Act as a communication bridge by channeling valuable field feedback to department heads, reinforcing cross-functional teamwork and alignment with company goals.
  
• Organization: Designed and launched a dedicated SharePoint site to centralize critical resources and improve field accessibility to technical documentation and tools.
  
• Service: Deliver high-quality service across nationwide field service calls, including advanced diagnostics, troubleshooting, and performing field upgrades.

• Managed daily operations with an emphasis on optimizing workflows and enhancing overall performance.
  
• Introduced cost-saving initiatives and processes to increase efficiency.
  
• Built and nurtured a team of skilled technicians through organized in-house training and practical field mentorship.

Reference-Rusty Boyer/Owner Cell:440-645-0675

• Finalized estimates for on-site generator installations
  
• Completed repairs and maintenance for all standby generators
  
• Managed ordering of parts and processed warranty claims

• Installed, serviced and repaired standby generators for Deloy Electric LLC, including sub contracted installations for Lowe's Improvement Store and The Home Depot.
• Averaged 150 installations annually
• Crew Leader/Driver for all installations
• Managed all standby generator warranty claims with their respective manufacturers
• Maintained/serviced a fleet of generators under contract
  
• Completed daily inventories of supplies and equipment