Summary
Overview
Work History
Education
Skills
Timeline
Generic
John Santoro

John Santoro

Linwood,NJ

Summary

Committed and enthusiastic professional with a strong background in business development, patient care advocacy, and specialization in the Pharmacy Industry. My appreciation for genuine patient care was instilled by my father, Dr. John J. Santoro. Entering the healthcare sector as a Specialty Sales Manager and Representative, I recognized the potential to positively impact the lives of numerous patients. I uphold unwavering ethical principles and a steadfast commitment to continuous self-improvement, striving to evolve as an exemplary leader daily. With over a decade of experience in Specialty Pharmacy and Infusion Sales across New Jersey and Pennsylvania, I have cultivated robust client portfolios and nurtured enduring partnerships. My engagements encompassed various medical specialties, including Neurology, Dermatology, Rheumatology, Gastroenterology, Immunology, and Infectious Disease, where I gained trust as a dedicated patient advocate. My expertise extends to Infusion and Specialty Medications, encompassing comprehensive knowledge of conditions treated, step therapy, medical billing, buy-and-bill processes, insurance correspondence, formulary differentiation, prior-authorization procedures, appeals, home infusion, and hospital/340b contracting. I am proficient in leadership and team management, prescription acquisition and management, strategic sales approach development, and optimizing client and team potential. My extensive network encompasses all prominent prescribers in New Jersey and Pennsylvania, their infusion service affiliations, and valuable insights for pursuing strategic opportunities within each medical office. I am deeply committed to representing my employer positively, recognizing that I serve as the embodiment of their brand. As a former business owner, my loyalty, dedication, and unwavering honesty remain unassailable. I am adept at simultaneously fulfilling the roles of a sales representative, team manager, data analyst, report compiler, and business development contributor.

Overview

15
15
years of professional experience

Work History

EXECUTIVE SALES MANAGER (NJ, NY & PA)

DelivMeds/Wellgistics Pharmacy
08.2024 - Current
  • Transfer Over all Books of Business
  • Hire and Develop Sales Teams for Each Sector
  • Develop, Implement and Manage Sales Growth Strategy
  • Implement weekly Teams meetings
  • Identify high volume/high profit medications
  • Played an Integral Role in Helping our Company Go Public
  • Develop and Train Inside Care Coordination Team
  • Create Protocol for Inside to Outside Communication Systems
  • Expand Current Key Account Production
  • Development route schedules to ensure consistent visits to each account every week
  • Determine preferred communication methods, service preferences, account requirements and communicate this to inside staff
  • Follow Patient service cycle and communicate all stages, changes and information to correct office staff members or physician
  • Communicate with offices in order to request any needed information and pertinent labs
  • Maximize account potential
  • Receive referrals from physicians and patients

BUSINESS DEVELOPMENT MANAGER (Infusion and Specialty Medications)

One Source Homecare Pharmacy
09.2022 - 08.2024
  • Hire and Develop Entire Sales Team
  • Develop, Implement and Manage Sales Growth Strategy
  • Develop and Train Inside Care Coordination Team
  • Indentify and Develop proper Input and Output Systems to create legitimate, measurable sales metrics and goals
  • Create Protocol for Inside to Outside Communication Systems
  • Report Directly to Owner
  • Expand Current Key Account Production
  • Development route schedules to ensure consistent visits to each account every week
  • Determine preferred communication methods, service preferences, account requirements and communicate this to inside staff
  • Follow Patient service cycle and communicate all stages, changes and information to correct office staff members or physician
  • Communicate with offices in order to request any needed information and pertinent labs
  • Maximize account potential
  • Receive referrals from physicians and patients

EXECUTIVE SALES MANAGER (Infusion and Specialty Medications)

Prestige Infusions/Vasa Health
01.2020 - 09.2022
  • Create Target Account Lists for: Southern NJ, Central NJ, Northern NJ, Brooklyn, NY, Bronx, NY, Staten Island, NY, Queens, NY and Manhattan, NY
  • Acquire and Manage Key Infusion and Specialty Accounts:
  • Development route schedules to ensure consistent visits to each account every week
  • Determine preferred communication methods, service preferences, account requirements and communicate this to inside staff
  • Follow Patient service cycle and communicate all stages, changes and information to correct office staff members or physician
  • Communicate with offices in order to request any needed information and pertinent labs
  • Maximize account potential
  • Receive referrals from physicians and patients
  • Develop, Implement and Manage Sales Growth Strategy for multiple departments including: Golden Specialty Pharmacy – Neurology, Dermatology, Rheumatology, Gastroenterology, Immunology and Infectious Disease, Prestige Infusions - Neurology, IVIG, Dermatology, Rheumatology and Gastroenterology, Health IV Mobile Infusion – Vitamins, Hydration, Hospice and Testing
  • Vasa Health – Project Manager responsible for all tasks including, but not limited to: Mind-Mapping ideas and strategies, building out all platforms with three different design & development companies, ensuring strict timeline goals were met, developing and implementing PR and Marketing campaigns, V1 launch plan execution and many more
  • Assist in Launching pharmacies and Mobile Infusion in Florida and Texas
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
  • Assessed marketing potential of new and existing store locations, considered statistics and expenditures
  • Interview and Staff each location
  • Implement sales strategy

NEW JERSEY/PENNSYLVANIA EXECUTIVE ACCOUNT MANAGER (Infusion and Specialty Medications)

Premier Pharmacy Services
01.2019 - 01.2020
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Defined problems, collected data, established facts and validated conclusions
  • Conducted staff meetings to relay general information or to address specific topics
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Acquire and manage new clients daily – Neurology, Dermatology, Rheumatology, Gastroenterology, Immunology and Infectious Disease

EXECUTIVE ACCOUNT MANAGER

Curexa Specialty Pharmacy
01.2018 - 12.2019
  • Reviewed operational records and reports to project sales and determine profitability
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
  • Prepared budgets and approved budget expenditures
  • Resolved customer complaints regarding sales and service
  • Represented company at trade association meetings to promote products
  • Acquired and Managed new clients daily – Neurology, Dermatology, Rheumatology, Gastroenterology, Immunology and Infectious Disease

SPECIALTY PHARMACY REPRESENTATIVE

Empire Specialty Pharmacy
01.2015 - 11.2017
  • Before I started at Empire, all sales were usually acquired by having lunches and dinners and having to do so in order to maintain business
  • Rather than trying to just 'buy' prescriptions from offices, I implemented the 'Patient Comes First' sales strategy which focused on servicing accounts, increasing communication, increasing patient adherence and helping patients/offices with every level of the appeal process
  • This led to a 300% sales increase, happier patients which led to happier offices, and the ability to maintain long term, loyal clients
  • Acquire and maintain new business and clients
  • Participated in ongoing training to enhance own job skills and knowledge
  • Resolved customer concerns and issues
  • Developed new sales strategy focused on providing excellent service to each and every patient that was sent to our pharmacy

Education

ASSOCIATE IN ARTS (B.B.A.) - BUSINESS MANAGEMENT

La Salle University
Philadelphia, PA
08.2005

Skills

  • Salesforce Software
  • Infusion Sales
  • Specialty Medication Sales
  • Sales Quota Management
  • Sales Records Management
  • Sales Statistics Analysis
  • Customer Complaint Resolution
  • Customer Trend Analysis
  • Morale Improvements
  • Professional Relationships
  • Customer Engagement Strategies
  • Sales Strategies
  • Business Planning
  • Business Partnerships
  • Sales Management
  • Budgeting and Expenditures
  • Social Media Platforms
  • Customer Needs Assessments
  • Networking Events
  • Sales Program Coordination
  • Employee Performance Evaluations
  • Operating Procedures and Policies
  • Organizational Leadership
  • Effective Customer Communication
  • Staff Meetings
  • Goal Attainment
  • Account Acquisition
  • Employee Retention
  • Strategic Networking
  • Performance Goals
  • Health Technology
  • Morals and Ethics
  • Phlebotomy Tech

Timeline

EXECUTIVE SALES MANAGER (NJ, NY & PA)

DelivMeds/Wellgistics Pharmacy
08.2024 - Current

BUSINESS DEVELOPMENT MANAGER (Infusion and Specialty Medications)

One Source Homecare Pharmacy
09.2022 - 08.2024

EXECUTIVE SALES MANAGER (Infusion and Specialty Medications)

Prestige Infusions/Vasa Health
01.2020 - 09.2022

NEW JERSEY/PENNSYLVANIA EXECUTIVE ACCOUNT MANAGER (Infusion and Specialty Medications)

Premier Pharmacy Services
01.2019 - 01.2020

EXECUTIVE ACCOUNT MANAGER

Curexa Specialty Pharmacy
01.2018 - 12.2019

SPECIALTY PHARMACY REPRESENTATIVE

Empire Specialty Pharmacy
01.2015 - 11.2017

ASSOCIATE IN ARTS (B.B.A.) - BUSINESS MANAGEMENT

La Salle University
John Santoro