Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Santoya Jr

Arlington,Tx

Summary

Proactive Shift Leader with a strong background in team mentoring and customer service excellence. Committed to maintaining operational efficiency and safety, consistently addressing customer inquiries to enhance overall satisfaction.

Overview

25
25
years of professional experience

Work History

Shift Leader

Arby's Restaurant
Arlington, TX
05.2021 - 06.2026
  • Addressed customer inquiries and resolved issues promptly to enhance overall satisfaction.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Leader

Whataburger
Midlothian, TX
08.2019 - 02.2026
  • Supervised daily operations to ensure efficient service and adherence to quality standards.
  • Trained and mentored new team members on operational procedures and customer service excellence.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Developed shift schedules to maintain adequate staffing and meet peak demand periods.

Assistant Store Manager

Taco Bell KFC
Arlington, TX
05.2015 - 07.2019
  • Supervised daily operations to ensure compliance with company standards and policies.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends, driving promotional strategies that increased customer engagement.

Laborer

Republic Services Arlington, Euless Landfill
Euless, TX
02.2012 - 04.2016
  • Assisted in maintaining safety protocols to ensure compliance with regulations.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Conducted routine inspections of equipment to identify maintenance needs.
  • Collaborated with team members to optimize operational efficiency during daily tasks.

Warehouse Associate

Aarons Full-filment Center
Grand Prairie, TX
07.2001 - 09.2007
  • Operated forklifts and pallet jacks to transport goods within warehouse efficiently.
  • Maintained cleanliness and organization of warehouse space to optimize workflow.
  • Collaborated with team members to fulfill orders accurately and on schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

High School Diploma -

EJ Khan Community College
Dallas, TX
04.1992

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus

Timeline

Shift Leader

Arby's Restaurant
05.2021 - 06.2026

Shift Leader

Whataburger
08.2019 - 02.2026

Assistant Store Manager

Taco Bell KFC
05.2015 - 07.2019

Laborer

Republic Services Arlington, Euless Landfill
02.2012 - 04.2016

Warehouse Associate

Aarons Full-filment Center
07.2001 - 09.2007

High School Diploma -

EJ Khan Community College
John Santoya Jr