Proactive Shift Leader with a strong background in team mentoring and customer service excellence. Committed to maintaining operational efficiency and safety, consistently addressing customer inquiries to enhance overall satisfaction.
Overview
25
25
years of professional experience
Work History
Shift Leader
Arby's Restaurant
Arlington, TX
05.2021 - 06.2026
Addressed customer inquiries and resolved issues promptly to enhance overall satisfaction.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Leader
Whataburger
Midlothian, TX
08.2019 - 02.2026
Supervised daily operations to ensure efficient service and adherence to quality standards.
Trained and mentored new team members on operational procedures and customer service excellence.
Implemented inventory management practices to optimize stock levels and reduce waste.
Developed shift schedules to maintain adequate staffing and meet peak demand periods.
Assistant Store Manager
Taco Bell KFC
Arlington, TX
05.2015 - 07.2019
Supervised daily operations to ensure compliance with company standards and policies.
Trained and mentored staff on customer service best practices and operational procedures.
Implemented inventory management systems to optimize stock levels and reduce waste.
Analyzed sales data to identify trends, driving promotional strategies that increased customer engagement.
Laborer
Republic Services Arlington, Euless Landfill
Euless, TX
02.2012 - 04.2016
Assisted in maintaining safety protocols to ensure compliance with regulations.
Moved and cleared debris from work sites to dispose of in designated areas.
Conducted routine inspections of equipment to identify maintenance needs.
Collaborated with team members to optimize operational efficiency during daily tasks.
Warehouse Associate
Aarons Full-filment Center
Grand Prairie, TX
07.2001 - 09.2007
Operated forklifts and pallet jacks to transport goods within warehouse efficiently.
Maintained cleanliness and organization of warehouse space to optimize workflow.
Collaborated with team members to fulfill orders accurately and on schedule.
Loaded, unloaded, and moved material to and from storage and production areas.