Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Sapia

Rancho Cucamonga,CA

Summary

Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.

Overview

7
7
years of professional experience

Work History

Food Service Manager/ Starbucks

Target
Ontario, CA
02.2020 - 06.2025
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided feedback on team member performance reviews by evaluating individual strengths and weaknesses.
  • Supervised and coordinated activities of food service personnel to ensure efficient operations.
  • Communicated effectively with management regarding any problems or concerns related to food service operations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Adhered strictly to health codes when preparing meals for customers; followed recipes accurately.
  • Conducted regular staff meetings to discuss operational improvements and address concerns.
  • Created weekly schedules for all staff members based on expected volume of customers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
  • Maintained records of food inventory, supplies, and equipment.
  • Provided ongoing training for new employees on safe food handling practices.
  • Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
  • Monitored employee performance and provided feedback for improvement opportunities.

Guest Service Team Leader

Target
Ontario, CA
01.2018 - 02.2020
  • Coordinated daily activities of guest service team members to ensure efficient operations.
  • Assigned tasks to team members based on their skillset, availability and workload requirements.
  • Evaluated employee performance through observation of work habits, job knowledge tests and one-on-one conversations.
  • Developed strategies to increase customer satisfaction ratings and enhance overall guest experience.
  • Promoted teamwork among staff members by setting expectations for cooperation and recognizing individual contributions.
  • Trained new hires on company policies, procedures, systems and software applications used in their roles.
  • Analyzed data from guest surveys to identify areas of improvement in the guest service process.
  • Resolved customer complaints in a professional manner while maintaining the highest level of service.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Invited guests to join loyalty programs and special promotions to stay connected.

Education

Bachelor of Science - Chemistry

University of La Verne
La Verne, CA
05-2017

Skills

  • Food safety
  • Staff training
  • Inventory management
  • Customer service
  • Scheduling staff
  • Performance evaluation
  • Team leadership
  • Operational efficiency
  • Time management
  • Operations management
  • Sales planning

Timeline

Food Service Manager/ Starbucks

Target
02.2020 - 06.2025

Guest Service Team Leader

Target
01.2018 - 02.2020

Bachelor of Science - Chemistry

University of La Verne

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