John Sarver
Sheffield Village,OH
Summary
Service Manager with a proven track record of exceeding annual budgets and enhancing service efficiency through process improvements and effective team training. Achieved consistent annual budget targets, excelling in service operations management and process improvement. Known for enhancing workflow and team productivity in a fast-paced dealership environment.
Overview
23
23
years of professional experience
Work History
Service Manager
Rock n Roll City Harley-Davidson
Cleveland, Ohio
01.2016 - 01.2026
- Achieved 100% or more of annual budgets for ten years in a row.
- Managed daily service operations at a leading motorcycle dealership.
- Oversaw technician schedules and workflow to ensure timely service delivery.
- Trained and mentored staff on customer service and technical skills.
- Implemented process improvements to enhance service efficiency and quality.
- Resolved customer inquiries and complaints with professionalism and care.
- Facilitated communication between departments to streamline service operations.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Created standard operating procedures for all service functions.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Led the recruitment and hiring process for new service department staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created written estimates and obtained customer consent to proceed.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
Service Manager
Redwood Harley-Davidson
Eureka, California
08.2007 - 12.2015
- Resolved customer complaints in a timely manner.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to keep shifts properly staffed.
- Trained and mentored staff on customer service and technical skills.
- Pitched in to complete various duties during peak periods or employee absences.
- Monitored service performance metrics to identify areas of improvement.
- Monitored employee performance through key metrics analysis.
- Analyzed existing processes for potential cost savings initiatives.
Glass craftsman/ shop foreman
Mad River Glass
Arcata, California
06.2003 - 09.2007
- Collaborated with team members to streamline production processes and improve workflow.
- Maintained work area cleanliness and adhered to safety protocols for equipment use.
- Assisted in training new employees on glass fabrication techniques and tool handling.
- Inspected finished products for quality assurance before final delivery to clients.
- Fabricated components from raw materials, using hand tools and power tools.
- Troubleshot problems related to craftsmanship processes by diagnosing issues and finding solutions.
- Supervised daily shop operations and maintained workflow efficiency.
- Trained staff on safety protocols and proper equipment usage.
- Conducted regular inspections to maintain a safe work environment.
Education
Garage Composites Service Manager Training
Denver, CO01-2018
High School Diploma -
Lake High School
Millbury, OH06-1990
Skills
- Service operations management
- Process improvement
- Budget management
- Workflow optimization
- Vehicle inspection
- Effective communication
- Team building
References
References available upon request.
Timeline
Service Manager
Rock n Roll City Harley-Davidson
01.2016 - 01.2026
Service Manager
Redwood Harley-Davidson
08.2007 - 12.2015
Glass craftsman/ shop foreman
Mad River Glass
06.2003 - 09.2007
Garage Composites Service Manager Training
High School Diploma -
Lake High School