John Saunders

• Managed budget implementations, safe counts, bank deposits, employee reviews and retention, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, promoters and partners to ensure long-term success and loyalty.
• Worked closely with kitchen staff to maintain quality, presentation and safe food handling to ensure customer satisfaction.

• Trained employees in time management and proper ways to complete job duties.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
• Monitored team members to verify work quality and address concerns.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Established positive relationships with customers and colleagues through high standards of customer service.
• Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
• Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
• Pitched in to help with various job tasks, fill in for sick employees and complete projects.
• Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
• Settled crew member disputes by addressing problems quickly and providing successful mediation.
• Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.

• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
• Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
• Answered customer questions and pointed individuals in right directions.
• Provided friendly, attentive service throughout peak times for responsive customer care.
• Recommended products and services to customers based on personalized needs.
• Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
• Maintained clean, organized environments for presentable front-of-house areas.
• Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
• Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
• Retained knowledge of promotions, products and services for informative customer advice.
• Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
• Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
• Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.

•. Managed budget implementations, safe counts, bank deposits, hiring processes, employee reviews and retention, and contract negotiations.

•. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

•. Developed and implemented strategies to increase sales and profitability.

•. Cultivated strong relationships with employees, clients, vendors, promoters and partners to ensure long term-term success, growth and loyalty.

•. Worked closely with kitchen staff to maintain quality, presentation and safe food handling to ensure customer satisfaction.