JOHN SCHAFFER

• Received multiple accolades for top sales performance within organization during tenure as Capital Equipment Sales Representative.
• Streamlined operations by creating an organized system for managing equipment inventory and maintenance tasks.

• Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
• Developed strong professional relationships with clients, leading to repeat business and referrals.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.

• Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Attended trade shows and industry events to promote company products and services.

• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Communicated business performance, forecasts and strategies to investors and shareholders.

• Managed risk effectively by implementing robust policies and procedures designed to mitigate potential threats to the business.
• Sold the company as planned to O'reilly in less than one year

• Purchasing agreements, negotiations, costing and selling price management
• Liaison for the back room team for advertising and marketing
• Category Management and Strategy Development Leader
• Inventory management to include open to buy budgets, order fill, and returns
• Finalized several of the line changes from the Western Auto Advance Auto Parts Merger
• Implemented line changes and updates of all under car categories for the Discount Auto Parts Advance Auto Parts Merger
• Managed and implemented three separate Category Management Waves resulting in double digit comps in categories declining throughout the industry
• Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
• Motivated and mentored merchandise team to achieve high performance and job satisfaction.
• Boosted sales performance by effectively managing merchandise assortments and inventory levels.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
• Generated reports on purchasing activities to support management decisions.
• Identified opportunities to reduce lead times and improve inventory management.
• Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.

• Negotiated contracts and managed purchases.
• Directed budget planning and sales forecasting activities.
• Trained over 150 individuals in sales and management.
• Created innovative marketing campaigns for stores and products.
• Led the opening of 17 retail and 7 depot stores statewide.
• Collaborated on purchasing multiple rival retail locations.
• Secured multiple lucrative long-term agreements.
• Secured company buying contracts for 1997.
• Generated more than $450,000 in cost savings for the company during 1996.
• Supervised diverse retail outlets achieving annual sales of up to $5 million.