John Schaffer
Aurora,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Lead Technician
SYSCO Food Services
01.2023 - Current
- Mentored junior technicians in maintenance, repair and reporting duties.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Adhered to established policies and standards to safely complete projects.
- Maintained accurate records of malfunctions, installations and service calls according to Type guidelines.
- Fostered relationships with internal and external customers.
- Monitored and enforced safety measures to mitigate hazards.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff and inspected equipment.
- Liaised with internal departments to optimize productivity and efficiency.
Owner/Operator
Done Right Road Service
09.2013 - 12.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and developed team members to build human capital.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager
Rocky Mountain Breakdown
04.2011 - 08.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Heavy-duty Power Plants
Denver Automotive And Diesel College
Denver, COGED - General Studies
Red Rocks Community College
Denver, COSkills
- Vehicle Maintenance
- Quality Standards
- Staff Training
- Safety Protocols
- Fleet Monitoring
- Customer Relationship Management
- Coaching and Mentoring
- Manage Budgets
- Employee Management
- Supply Chain Management
- Order Supplies
- Project Management
- Vehicle Inspection
- Training and Education
- Critical Thinking
- Profit and Loss Management
- Profit Maximization Techniques
- Resolve Customer Issues
- Improvement Recommendations
- Billing Systems
- Worker Supervision
- Active Listening
- Assign Jobs
- Mechanical Aptitude
- Oversee Department
- Cost Tracking
- Material Shelving
- Performance Monitor
- Scheduling
Timeline
Lead Technician
SYSCO Food Services
01.2023 - Current
Owner/Operator
Done Right Road Service
09.2013 - 12.2022
Manager
Rocky Mountain Breakdown
04.2011 - 08.2013
Heavy-duty Power Plants
Denver Automotive And Diesel College
GED - General Studies
Red Rocks Community College