John Schenberger
Palmyra,NJ
Summary
Dedicated IT Support Engineer with extensive experience in technical troubleshooting and resolution of hardware and software issues. Proficient in network management, system maintenance, and providing exceptional customer support to ensure optimal IT operations. Committed to teamwork and adaptability, consistently achieving and surpassing performance goals.
Overview
9
9
years of professional experience
Work History
IT SUPPORT ENGINEER
BET365
03.2025 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues in-person.
- Managed HP device operations and maintenance, ensuring optimal performance.
- Streamlined ticketing process through effective use of BMC Helix system.
- Upgraded desktops to laptops, facilitating seamless Windows 11 enrollment.
- Led successful deployment of Intune for company smartphones and tablets.
- Directed Suprema net2 door upgrades, optimizing security and access control.
TECHNOLOGY SUPPORT SPECIALIST
Virtua Health System
01.2020 - 02.2025
- Resolved customer inquiries by providing technical assistance via phone and in person.
- Supported customers with technical inquiries and issue resolution effectively.
- Executed installation and repairs on complex computer hardware and software applications.
- Upgraded outdated software and drivers for computers and office equipment.
- Deployed new Dell desktops and laptops across organizational departments efficiently.
- Managed HP desktop and laptop configurations for optimal performance.
- Utilized IBM MaaS360 for application management and device security.
- Configured iOS devices including Rovers and iPads for operational use.
- Created and resolved tickets in ServiceNow for efficient tracking.
- Employed Microsoft Endpoint Configuration Manager and Bomgar BeyondTrust for support tasks.
- Supported Windows 10 and executed deployment of Windows 11 systems.
COMPUTER TECHNICIAN
Haddon Heights BOE
08.2018 - 02.2020
- Enhanced productivity by streamlining Chromebook repair processes for minimal downtime.
- Resolved technical support inquiries to assist customers effectively and efficiently.
- Managed user accounts and ensured proper client access for all systems.
- Configured, installed, and maintained computer systems and network connections.
- Deployed Smartboards and projectors to improve classroom technology integration.
- Repaired Chromebooks for student and teacher use, ensuring optimal functionality.
SERVICE DESK ANALYST/NOC OPERATOR
Virtua Health System
06.2017 - 01.2020
- Enhanced customer satisfaction by providing daily support to 50 clients.
- Managed support requests efficiently using ticketing systems for tracking.
- Troubleshot and resolved technical issues to minimize downtime.
- Documented all support interactions for future reference and training.
- Provided overnight support to ensure continuous service for hospitals.
COMPUTER/MOBILE REPAIR TECHNICIAN
UBreakiFix
01.2017 - 06.2017
- Diagnosed equipment malfunctions using various tools and test equipment.
- Replaced faulty electrical components, ensuring equipment functionality and safety.
- Conducted preventive maintenance and repairs on diverse equipment types.
- Improved equipment reliability through effective troubleshooting and repairs.
- Enhanced system performance by identifying and resolving electrical issues promptly.
Education
A.AS - Cybersecurity
Rowan College of Burlington County
05-2028
Skills
- Client Satisfaction
- Professional Relationships
- Resolve Technical Problems
- Troubleshooting and Diagnosing
- Mac OS Support
- Chrome OS Support
- Net2
- ServiceNow
- BMC Helix
- Zoom
- Microsoft Teams
- Microsoft Windows and Office
- Hardware Repair
- Documenting Calls
- Tech Support
- Communication
- Jamf/Intune
- Okta Support
- Remote desktop support
BADGES
- Pluralsight
- Company provided at Bet365, completed the Jamf Pro Fundamentals and Administration on November 12th, 2025.
Timeline
IT SUPPORT ENGINEER
BET365
03.2025 - Current
TECHNOLOGY SUPPORT SPECIALIST
Virtua Health System
01.2020 - 02.2025
COMPUTER TECHNICIAN
Haddon Heights BOE
08.2018 - 02.2020
SERVICE DESK ANALYST/NOC OPERATOR
Virtua Health System
06.2017 - 01.2020
COMPUTER/MOBILE REPAIR TECHNICIAN
UBreakiFix
01.2017 - 06.2017
A.AS - Cybersecurity
Rowan College of Burlington County