John Schillaci
San Augustine,FL
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
19
19
years of professional experience
Work History
Senior Sales Associate
Franchise Empire
Orlando, FL
10.2024 - Current
- Developed and implemented strategies to increase sales volume.
- Created customized presentations for potential clients based on their needs.
- Provided training and mentoring to junior sales associates.
- Generated reports detailing weekly, monthly, and quarterly sales performance metrics.
- Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.
- Maintained detailed records of customer interactions in CRM system.
- Identified opportunities for process improvement within the sales team.
- Collaborated with other departments to ensure smooth functioning of business operations.
- Prepared forecasts of future sales volumes using historical data analysis techniques.
Customer Success Agent
Freedom Mortgage
02.2023 - 09.2023
- Provided technical support to customers via phone and email.
- Identified customer needs and provided appropriate solutions.
- Resolved escalated customer inquiries in a timely manner.
- Demonstrated excellent communication skills when dealing with difficult customers.
- Maintained accurate records of all customer interactions and transactions.
- Tracked customer satisfaction metrics on a daily basis and reported results regularly.
- Provided guidance to junior team members on how best to handle complex cases.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Admissions Counselor
Aspen University
06.2015 - 08.2022
- Provided guidance and support to prospective students on the admissions process.
- Assisted in the development of recruitment strategies to attract a diverse student body.
- Reviewed applications, evaluated transcripts, and made decisions regarding admission status.
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
- Collaborated with faculty members to ensure that application requirements are accurately reflected in communications with potential students.
- Advised current students on academic progress towards degree completion.
- Followed up with accepted applicants throughout their transition into college life.
- Participated in departmental meetings focused on recruitment initiatives or strategy planning.
Enrollment Advisor
University of Pheonix
08.2010 - 05.2015
- Assisted prospective students with the admissions process by providing detailed information on enrollment requirements, tuition costs, and financial aid options.
- Conducted individualized counseling sessions to assess student needs and goals in order to develop an appropriate academic plan.
- Created and maintained accurate records of all student interactions, including contact information, application status updates, and notes regarding conversations.
- Generated leads through cold calling campaigns targeting high schools and community colleges in the local area.
- Provided guidance on career planning options based on student interests and abilities.
- Processed incoming applications according to established criteria while ensuring accuracy of documents provided.
- Resolved inquiries from applicants concerning admission procedures or program details in a timely manner.
- Reviewed transcripts for transfer credit eligibility prior to making admissions decisions.
Account Specialist
East Valley Financial
11.2005 - 06.2010
- Developed and maintained customer accounts by accurately recording customer information.
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Collaborated with other departments to resolve problems related to customer accounts.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Worked closely with the sales team in order to provide timely updates on customer accounts.
- Received, prioritized and responded to multiple points of customer communication.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Established and enforced sales goals to boost team success.
Education
Bachelors - Business Administration and Management
Arizona State University
Tempe, AZ08.2012
Skills
- Coordinate with cross-functional teams
- Customer service skills
- Conflict de-escalation
- Communication with diverse teams/clients
- Building rapport
- Maintaining long-term relationships
- Achieving client/customer satisfaction
- Recruiting and retaining students
- Time management
- Phone etiquette
- Scheduling
- Following-up
- Written communication skills
- Verbal communication skills
- Interpersonal abilities
- Building relationships with prospective students
- Application review
- Report pulling
- Information assessment
- Transaction processing
- Account reconciliation
- Detail oriented
- Retains new information well
- Knowledge of Microsoft Office
- Knowledge of Excel
- Works well independently
- Works well interdependently
- Willingness to learn
- Willingness to evolve
- Referral Generation
- Cold calling abilities
- Sales Planning
- Management
- Pipeline Management
- Negotiation expertise
- Account development
- Territory Management
- Strategic Planning
- Sales Presentations
- Motivational speaking
- CRM proficiency
- Objection handling
- Product Knowledge
Timeline
Senior Sales Associate
Franchise Empire
10.2024 - Current
Customer Success Agent
Freedom Mortgage
02.2023 - 09.2023
Admissions Counselor
Aspen University
06.2015 - 08.2022
Enrollment Advisor
University of Pheonix
08.2010 - 05.2015
Account Specialist
East Valley Financial
11.2005 - 06.2010
Bachelors - Business Administration and Management
Arizona State University
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