John Schmugge
Charlotte,NC
Summary
Dynamic Business Execution Consultant at Wells Fargo with a proven track record in project management and client relationship development. Expert in delivering innovative solutions and enhancing user experiences, leveraging analytical thinking and attention to detail to drive process improvements. Successfully launched over 100 annuity products, ensuring high satisfaction among advisors and clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Execution Consultant
Wells Fargo
06.2021 - Current
- Collaborated with cross-functional teams - specifically annuity/insurance product teams, licensing teams, new business operation teams, and the annuity support desk to successfully deliver comprehensive solutions for financial advisors and their clients.
- Organized quality assurance testing for new annuity products, new enhancements to existing applications, and new applications to ensure high end-user satisfaction
- Planned and executed business initiatives through the AGILE project management process.
- Oversaw several controls for annuity applications. Worked with RCSA, internal testing, and other internal audit groups to update control procedures and documents
- Implemented changes that kept Wells Fargo in good standing with external regulators such as FINRA and the NASAA.
- Maintained relationship with the DTCC, a third party clearing service for active annuities and insurance policies.
- Scheduled the launch of over 100 annuity products used by Wells Fargo advisors for their clients on the AFFIRM Order Entry platform.
- Helped manage Wells Fargo's relationships with third party application vendors such as iPipeline, Vertafore, and over 20 individual insurance carriers.
- Supported request from call-center teams to resolve issues related to the user experience when using the AFFIRM Order Entry platform
- Collaborated with Wells Fargo Investment Management Technology teams to provide crucial system enhancements such as eSign for Annuities, updating API calls for faster service for advisors and their back-office support teams,
- Managed client relationships through regular check-ins and updates on project progress.
- Demonstrated advanced skills in the use of Windows PowerPoint, Word, and Excel.
Education
Master of Arts - Social Studies Education
Winthrop University
Rock Hill, SC05-2021
Bachelor of Arts - History
Clemson University
Clemson, SC05-2016
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Process optimization
- Analytical thinking
- Strategic planning
- Project management
- Project implementation
- Issue resolution
- Business analysis
- Process improvement
Certification
SIE - Passed exam on June 2023; CRD: 7410707
Timeline
Business Execution Consultant
Wells Fargo
06.2021 - Current
Master of Arts - Social Studies Education
Winthrop University
Bachelor of Arts - History
Clemson University
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