John Sciria
Mayfield Heights,OH
Summary
A seasoned General Manager with a proven track record at Sunshine Treasure Cove, Excels in leadership and team building, driving over $4m in sales through strategic marketing and exceptional customer experiences. Skilled in budget coordination and staff training, fosters strong vendor relationships and achieve significant profitability enhancements.
Overview
31
31
years of professional experience
Work History
General Manager
Sunshine Treasure Cove
10.1996 - Current
- Estate Sale Company and Online Sales. Over $4m in sales since origination. Estate Sales required display, reconciliation, advertising, organization, and implementation of the sale.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
Harley Davidson Marshal Retail Group
10.2011 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed up to 20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members for multiple locations.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Casino Cage Cashier
Cosmopolitan Of Las Vegas
02.2010 - 10.2011
- Responsible for main cage which at time could contain over $80m in casino chips.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
Shop Owner
Kars2Go
02.1994 - 09.2009
- Used Car Dealer and Wholesaler with an inventory of over 60 vehicles. Sold an average of 30 vehicles per month retail, online, and via auction.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Education
Bachelor In Business Administration - Business Administration And Hotel Management
Bowling Green State University
Bowling Green, OHSkills
- Leadership and team building
- Efficient multi-tasker
- Training and coaching
- Vendor relationships
- Consistently meet goals
- Exceptional interpersonal communication
- Staffing
- Purchasing
- Recruitment
- Purchasing and planning
- Cost analysis and savings
- Sales expertise
- Advertising and marketing
- Budget coordination
- Skilled negotiator
- Customer experiences
- Leader
- Dealership management
- Budgeting and cost control
- Profit and loss accountability
- Staff hiring
- Staff Training
- Employee reviews
- Delegation
- P&L Administration
- Risk Management
Timeline
Store Manager
Harley Davidson Marshal Retail Group
10.2011 - 06.2018
Casino Cage Cashier
Cosmopolitan Of Las Vegas
02.2010 - 10.2011
General Manager
Sunshine Treasure Cove
10.1996 - Current
Shop Owner
Kars2Go
02.1994 - 09.2009
Bachelor In Business Administration - Business Administration And Hotel Management
Bowling Green State University
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