Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Scoggins

Atlanta,GA

Summary

Flexible, approachable, well organized with a passion for this work. Highly-motivated with desire to take on new challenges. Strong work ethic and 13 years of experience in the industry. Exceptional multitasking and time management abilities. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

23
23
years of professional experience

Work History

Manager

Essex Fine Jewelry & Watches
Atlanta, GA
02.2012 - Current
  • Achieved the most Google reviews by providing excellent customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established and implemented new organizational structures for maximizing efficiencies
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for company improvement
  • Maintained inventory of diamonds, precious stones and metals.
  • Performed repairs on jewelry items such as sizing rings and replacing stones.
  • Polished and cleaned existing jewelry pieces to restore their original luster.
  • Inspected jewelry items for quality control purposes.
  • Soldered broken pieces of jewelry back together.
  • Experienced in operating a laser welder for precision repairs
  • Organized the display cases in an attractive manner to encourage sales.
  • Provided guidance to customers regarding the care and maintenance of their jewelry purchases.
  • Monitored stock levels and placed orders when necessary.
  • Researched current trends in fashion accessories to stay up-to-date on industry developments.
  • Added new stock items to inventory.
  • Priced new inventory and attached merchandise tags accurately prior to displaying them for sale.
  • Generated reports related to store sales data using specialized software programs.
  • Kept equipment and tools in working order, making necessary calibrations and performing regular maintenance to promote longevity of use.
  • Fabricated, polished and repaired fine jewelry to restore brilliance and functionality.
  • Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
  • Cleaned, polished and inspected watches for proper functionality
  • Verified authenticity of watches.
  • Plated different jewelry pieces with rhodium, yellow and rose gold bath plating solutions
  • Estimated wholesale and retail values of raw metals, diamonds and completed jewelry pieces.
  • Purchased gold, silver and platinum from the general public.
  • Graded diamonds accurately to GIA standards.
  • Accurately tested gold, silver and platinum item(s) for authenticity and karat.
  • Purchased diamonds from the general public using GIA grading scale for color, clarity, and estimating total diamond carat weight.
  • Graded diamonds based on established levels of symmetry, clarity and polish.
  • Experience with using specialized tools for grading diamonds (Sarine machine and mm gauge.)
  • Set and mounted stones in jewelry pieces.
  • Computed labor and materials expenses to correctly estimate work costs for customers.
  • Laid out, measured and marked material dimensions and reference lines to assist metal-work processes.
  • Worked with gold, silver and platinum to produce high-quality pieces.
  • Completed repairs such prong retipping, channel repair and stone tightening.
  • Inspected and documented work entering shop to note authenticity, chipped stones, cracks etc.
  • Developed and implemented inventory management system to ensure accurate tracking of jewelry store merchandise.
  • Provided exceptional customer service by responding to inquiries promptly and professionally.
  • Received all positive Google reviews by providing excellent customer service and quality control.
  • Managed daily operations of the jewelry store including staff scheduling, opening and closing duties, and customer service.
  • Maintained detailed records of sales transactions and store finances on a daily basis.
  • Supervised team members in the execution of tasks related to sales, merchandising, marketing.
  • Advised customers on product selection based on individual needs or preferences.
  • Conducted regular audits of jewelry store inventory levels to identify discrepancies or shortages.
  • Recruited, hired, trained, and evaluated employees according to company standards.
  • Resolved customer complaints efficiently in order to maintain high levels of satisfaction.
  • Processed payments using POS systems accurately and securely.
  • Implemented security measures such as CCTV surveillance cameras or alarm systems to protect against theft.
  • Kept detailed records of cash flow for tax purposes and in order to minimize losses due to fraud or mismanagement.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Maintained appearance of watches being displayed nd other timepieces using specialized tools.
  • Inspected watch movements for accuracy, wear, and damage.
  • Tested newly repaired timepieces for accuracy and functionality.
  • Ordered replacement parts as needed from suppliers.
  • Advised customers on the care and maintenance of their timepieces.
  • Maintained records of repairs performed including labor costs, materials used.
  • Demonstrated proper use of safety equipment such as goggles when handling small components.
  • Provided estimates on repair costs before starting work on a watch or clock.
  • Created detailed written reports for each job completed.
  • Analyzed customer feedback regarding satisfaction with services provided.
  • Polished metal and glass watch parts to maintain visually appealing and fully functional pieces.
  • Inspected timepieces for problems and determined necessary repairs to produce accurate time and cost estimates.
  • Used meters to test timepiece functionality both before and after repairs to verify accuracy and quality of repairs.
  • Polished all Rolex, Audemars Piguet, Cartier watches before putting in showcases

Customer Service Representative

TitleMax Title Loans
Griffin, GA
01.2008 - 03.2012
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Cashier and Cook

KFC
Griffin , GA
03.2001 - 08.2005
  • Greeted customers and took orders inside dine-in area and in drive through.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card or gift card.
  • Used POS systems accurately to ensure drawer balanced at end of shift.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Spalding High School
Griffin, GA
04-2005

Some College (No Degree) - Business Management

Valdosta State University
Valdosta, GA

Skills

  • Loyalty
  • Honesty
  • Leadership
  • Organization
  • Problem solving

Timeline

Manager

Essex Fine Jewelry & Watches
02.2012 - Current

Customer Service Representative

TitleMax Title Loans
01.2008 - 03.2012

Cashier and Cook

KFC
03.2001 - 08.2005

High School Diploma -

Spalding High School

Some College (No Degree) - Business Management

Valdosta State University

Similar Profiles

CREATE PROFILE
John Scoggins