John Scott
Anchorage,AK
Summary
Experienced service-focused General Manager dedicated to delivering exceptional customer experiences, fostering loyalty, and driving repeat business. Proficient in efficiently managing resources to handle operational demands. Demonstrated sales leadership, sound judgment, effective planning, and excellent interpersonal communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
Amada
09.2023 - 05.2024
- Completed assigned side work duties at the beginning and end of each shift
- Practiced proper sanitation procedures and maintained cleanliness of workstation
- Assisted in Private Events to include set up and maintenance
- Attained further training on new menu and beverages.
Bartender
The Institute Craft Bar
04.2022 - 05.2024
- Build and maintain good guest relationships and build regular clientele
- Maintain constancy when building cocktails
- Maintain organization in bar areas
- Help create a fun and upbeat environment.
Bartender
City Tap House Logan Square
08.2022 - 01.2023
- Build and maintain good guest relationships and build regular clientele
- Maintain constancy when building cocktails
- Maintain organization in bar areas
- Help create a fun and upbeat environment.
Bartender
Butcher Bar
11.2021 - 08.2022
- Build and maintain good guest relationships and build regular clientele
- Maintain constancy when building cocktails
- Maintain organization in bar areas
- Assist bar manager with cocktail development
- Assist with the training and development of bar team.
General Manager
Tela’s Market & Kitchen
06.2021 - 11.2021
- Managed transition of Tela’s from Market-centric to Dining-centric
- Hired and trained new staff for new restaurant open
- Built and trained new beverage program
- Coordinated with new vendors to ensure on time Re-start.
Manager
Dough Bro’s LLC
10.2020 - 06.2021
- Opened and staffed new restaurant in highly competitive Philadelphia market
- Received favorable reviews by well known, discriminating National and Philadelphia reviewers
- Built infrastructure in a new restaurant during a national pandemic in accordance to CDC guidelines
- Developed a rapport with local businesses and built strong relationships the community.
Server/Bartender
Walnut Street Cafe
01.2020 - 10.2020
- Completed assigned side work duties at the beginning and end of each shift
- Practiced proper sanitation procedures and maintained cleanliness of workstation
- Prepared alcoholic and non-alcoholic beverages
- Assisted in Private Events to include set up and maintenance
- Attained further training on new menu and beverages.
Manager
Schulson Collective
10.2019 - 12.2019
- Attained further training in the “Schulson Collective” within the unique, three-restaurant complex vs
- Stand-alone concept
- Learned the challenges of policy execution and procedural implementation while maintaining employee morale and optimal, cross-functional effectiveness
- Developed and managed budgets while educating team on importance of their strategy.
General Manager
Schulson Collective
03.2019 - 10.2019
- Learned and applied the “Schulson Collective” approach to presenting dining experience in the stand-alone restaurant
- Improved bottom line results
- Enhanced employee morale and customer dining experience
- Partnered with head chef in menu development and food cost
- Maintained Beer Wine and Liquor % through the beverage manager
- Planned outreach to build sales and relationships with neighboring Metropolitan Opera House.
General Manager
Barcelona Wine Bar
08.2017 - 03.2019
- Opened and staffed new restaurant in highly competitive, Philadelphia market
- Received favorable reviews by well known, discriminating Philadelphia reviewers
- Personally interviewed on local television
- Leveraged positive media reception through community outreach, enhancing revenues and relationships
- Guided menu development and food costing with the chef.
General Manager
Barcelona Wine Bar
08.2015 - 08.2017
- Similar executive responsibilities as in Philadelphia location
- Directly supported NRO in managing multiple sites in Washington, D.C
- Area
- As Assistant General Manager from August 2015-April 2016, established and managed a disciplined, restaurant beverage inventory audit program and introduced and maintained strategically accountable BWL cost control program.
Assistant Managing Partner Positions and Service/Beverage Manager
Season’s 52 Fresh Grill
02.2011 - 08.2015
Various Assistant Manager Positions
P.F.Chang’s
02.2006 - 02.2011
Server, bartender, trainer
Champps
08.2002 - 02.2006
Education
Associate of Arts - Business Administration
Valley Forge Military College
Wayne, PA06.2001
High School Diploma -
Valley Forge Military Academy
06.1999
Skills
- P&L Management
- Expense Control
- Schedule Management
- Distribution Management
- Customer Retention
- Supply Chain Management
- Business Development
- Training and coaching
- Budget Development
Accomplishments
- Supervised team of 50 staff members
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved sales growth by completing local outreach with local businesses,
- Resolved product issue through consumer testing.
Awardsrecognitionskills
- Certified Sherry Wine Specialist, 2018
- Level 1 Sommelier, 2012
- Member local Chamber of Commerce (Reston, VA), 2015-2017
- Regimental Commander of Valley Forge Military Academy & College, 2000-2001
Certification
- Certified Sherry Wine Specialist, Lustau - 2018
- Certified Sommelier (Level 1), The Court of Sommeliers - 2012
Timeline
Server
Amada
09.2023 - 05.2024
Bartender
City Tap House Logan Square
08.2022 - 01.2023
Bartender
The Institute Craft Bar
04.2022 - 05.2024
Bartender
Butcher Bar
11.2021 - 08.2022
General Manager
Tela’s Market & Kitchen
06.2021 - 11.2021
Manager
Dough Bro’s LLC
10.2020 - 06.2021
Server/Bartender
Walnut Street Cafe
01.2020 - 10.2020
Manager
Schulson Collective
10.2019 - 12.2019
General Manager
Schulson Collective
03.2019 - 10.2019
General Manager
Barcelona Wine Bar
08.2017 - 03.2019
General Manager
Barcelona Wine Bar
08.2015 - 08.2017
Assistant Managing Partner Positions and Service/Beverage Manager
Season’s 52 Fresh Grill
02.2011 - 08.2015
Various Assistant Manager Positions
P.F.Chang’s
02.2006 - 02.2011
Server, bartender, trainer
Champps
08.2002 - 02.2006
Associate of Arts - Business Administration
Valley Forge Military College
High School Diploma -
Valley Forge Military Academy
- Certified Sherry Wine Specialist, Lustau - 2018
- Certified Sommelier (Level 1), The Court of Sommeliers - 2012
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