Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

John Scott

Littleton,CO

Summary

Currently seeking a Professional Services position to further exercise my passion for working in customer service and training as well as utilize my expertise in Vertafore products.

Personable and dedicated Customer Support Specialist. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Implementation Consultant

Vertafore
Denver, CO
04.2024 - Current
  • Assessed training needs through interviews with customers.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Recommended changes or improvements in existing training processes as needed.
  • Remained up-to-date with developments in the area of expertise by reading current memos, articles, and new training materials.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Support Specialist II

Vertafore
Denver, CO
07.2021 - 04.2024
  • Answering customer inquiries and providing accurate information regarding product issues and services.
  • Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answering inbound calls, chats and emails to facilitate customer service.
  • Updating databases with new and modified customer data to ensure proper contact information.
  • Improving product knowledge on continuous basis to provide optimal service.

General Manager

Qdoba
Conifer, CO
10.2013 - 07.2021
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Recruited, interviewed and onboarded qualified staff for open positions.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Sales Associate

Clarks Shoes
Lone Tree, CO
03.2015 - 05.2015
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Used technology resources to assist customers in locating and selecting items.
  • Greeted customers to determine wants or needs.

Education

High School Diploma -

Ponderosa High School
Parker, CO
05.2012

Skills

  • Data Collection
  • Account Updating
  • Report Generation
  • Data Entry
  • Complaint Resolution
  • Upselling and Cross-Selling
  • Scheduling
  • Product Knowledge
  • Inbound and Outbound Calling
  • Staff Training
  • Microsoft PowerPoint
  • Report Preparation
  • Technical Support
  • Quality Control
  • Technologically Savvy
  • Research
  • Resturaunt Industry Regulations Knowledge
  • Documentation
  • Professional Telephone Demeanor
  • Critical Thinking
  • Conflict Resolution
  • Team Development
  • Consultative Sales

Accomplishments

  • While working in the restaurant industry my stores consistently broke sales records for in-store and catering sales year-over-year and district wide. We accomplished this by working with our team to ensure outstanding customer service, and food quality, that drove repeat business.
  • While working at Vertafore I have received my SME in AMS Online Tech.
  • Products I support at Vertafore include, AMS360 Online Tech, AMS360 In-House, AMS360 Downloads, Producer Plus, MyVertafore, and Vertafore University

Timeline

Implementation Consultant

Vertafore
04.2024 - Current

Customer Support Specialist II

Vertafore
07.2021 - 04.2024

Sales Associate

Clarks Shoes
03.2015 - 05.2015

General Manager

Qdoba
10.2013 - 07.2021

High School Diploma -

Ponderosa High School

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John Scott