Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Sears

Savage,MN

Summary

Performance-oriented Staff Manager equipped with necessary skills to recruit and retain top-quality candidates. Knowledgeable trainer and employee relations leader with proven relationship-building abilities. Expert in retail and wholesale industry operations and best practices.

Overview

29
29
years of professional experience

Work History

Staff Manager

Costco Wholesale Corp
11.2009 - Current
  • Coached and mentored team members in company policies and successful merchandising and sales strategies.
  • Liaised between executives and lower level employees to enforce policies and convey feedback.
  • Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
  • Assisted in creating work schedule for all area managers and supervisors.
  • Directed Costco team with more than 200+ employees, expertly handling administrative and operational duties to consistently meet performance targets.
  • Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
  • Advised senior managers about employee-related issues and identifiable workforce trends.
  • Coordinated work of 4 managers by translating directives into actionable policies and backing up teams facing operational challenges.
  • Created business culture focused on developing and retaining high-quality employees.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Evaluated employee performance on daily basis and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.

Managing Owner

Medicine Shoppe
11.1994 - 07.2009
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Firefighter Captain

Harvey Fire And Resue
03.1996 - 07.2008
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Oversaw scene operations and assigned firefighters to strategic locations.
  • Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
  • Evaluated team performance and implemented strategies to close gaps in skills or knowledge.

Education

Bachelor of Arts - Political Science / 6 Hours Short of Degree 1988

University of Kansas
Lawrence, KS

Skills

  • Customer Loyalty
  • Asset Protection
  • Status Updates
  • Goal Attainment
  • Operational Efficiency
  • Motivational Leadership
  • Strategic Vision

Timeline

Staff Manager

Costco Wholesale Corp
11.2009 - Current

Firefighter Captain

Harvey Fire And Resue
03.1996 - 07.2008

Managing Owner

Medicine Shoppe
11.1994 - 07.2009

Bachelor of Arts - Political Science / 6 Hours Short of Degree 1988

University of Kansas

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John Sears