Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Selph

Port Charlotte,FL

Summary

To use my diverse skills and abilities in problem solving, communication, investigative, comprehensive and application of the company directives and goals.

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle property claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with personal lines brokers to gain details for processing claims.

Results-oriented Claims Adjuster bringing hands-on law enforcement experience and exceptional leadership and communication skills. Background includes criminal investigation, insurance fraud and surveillance.

Overview

32
32
years of professional experience

Work History

Independent Insurance Adjuster

Pilot Catastrophe Services
10.2005 - Current
    • Experienced in the field of Insurance Adjusting with a strong command of customer satisfaction and efficiency of all related aspects of insurance.
    • Thorough knowledge of policy concepts and implementation of company directives.
    • Working with the litigation departments for claims resolution.
    • Managed high volume of claims with the responsibility of scheduling, estimating, investigating, deposition preparation, documenting, photographing, research, application of policy, fiduciary responsibilities necessary to complete the claims handling process.
    • Licensed in the following States: Florida A238274, Alabama 774176, Arizona 1053681, Arkansas 1053681, Connecticut 1053681, GA 3211239, Idaho 572677, Louisiana 711353, Maine ADN462763, Mississippi 10455956, Nevada 3155171, New Hampshire 1053681, North Carolina 1053681, Oklahoma 100223500, Oregon 1053681, South Carolina 817830, Texas 2139304
    • 2005 to 2010 I worked with various carriers as an outside adjuster working mostly Pilot Catastrophe Services
    • 2014–2014 Citizens Insurance with Pilot Catastrophe - Worked as a field adjuster.
    • 2015 to 2017 I worked with Pilot in the Grand Prairie office for Liberty Mutual as an inside adjuster.
    • 2017 Worked in the litigation department at Citizens Insurance with Pacesetters Claim Service for the remaining year.
    • 2018 to 2019 I worked as an Admin Manager in the Richardson, Tx office. Then November of 2019 to end of 2020 I worked in the Allstate Litigation department.
    • 2021 I worked as an Admin Manager for Crawford.
    • 2022 to Present I have worked for Pilot in the Richardson, Texas office as an Admin Manager working on the Allstate Insurance account.

Consumer Affairs

PGT Industries
01.2000 - 10.2005
  • Managed high volume (3) production lines in a manufacturing setting, with teams numbering 10 on each product line.
  • Familiar with all aspects of production, scheduling project timelines, goal setting.
  • While working at PGT was recognized for my abilities to adapt, handle heavy workloads, communicate, handle stressful situations.
  • I was useful on the transition team of their newly acquired companies.
  • To bring them up to date as to the company standards and compliance with the standards of the production requirements.
  • I was promoted from the production area to inside sales.
  • I was responsible for the servicing of clients for the NatureScape product lines for 5 states.
  • I was then promoted by the VP of sales to their newly formed department of Consumer Affairs where I stayed till leaving PGT.
  • In their consumer affairs department, I handled only the worst circumstances involving dealer issues, production, or manufacturing problems.
  • These issues were with the highest volume dealers and maintaining account standards.

Insurance Agent

Nationwide Insurance Company
06.1997 - 01.2000
  • Insurance Agent – All lines of residential property insurance, Life Insurance, Variable Annuities.
  • Maintain client accounts and insurance needs.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Conducted annual reviews of existing policies to update information.
  • Finalized sales and collected necessary deposits.
  • Calculated premiums and established payment methods for sales.
  • Analyzed customer needs to provide customized insurance solutions.
  • Collected premiums on or before effective date of coverage.
  • Monitored customer feedback and identified areas of improvement.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Correctional Officer

Florida Department of Corrections
11.1993 - 05.1997
  • I worked both inside and outside perimeter security in a maximum-security prison.
  • Transport Officer – Transporting the inmates to and from outside facilities.
  • Weapons Trained – State Certified perimeter security.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Completed intake paperwork, fingerprints, and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Responded to emergency situations and de-escalated hostile confrontations.

Education

Diploma - Communication

Summerville High School
Summerville, South Carolina
01.1981

Education Certification - Insurance Adjusting

Jacksonville Community College
Jacksonville, Florida
01.2005

Skills

  • XACT analysis
  • Xactimate
  • Microsoft Word
  • Microsoft Excel
  • Verbal Communication
  • Phone Customer Service
  • Listening
  • Data Entry
  • People Interpersonal Skills
  • Very Detailed Oriented
  • Claims investigation
  • Damage assessment
  • Professional ethics
  • Property valuation
  • Policy analysis
  • Property claims
  • Rules of evidence

Timeline

Independent Insurance Adjuster

Pilot Catastrophe Services
10.2005 - Current

Consumer Affairs

PGT Industries
01.2000 - 10.2005

Insurance Agent

Nationwide Insurance Company
06.1997 - 01.2000

Correctional Officer

Florida Department of Corrections
11.1993 - 05.1997

Education Certification - Insurance Adjusting

Jacksonville Community College

Diploma - Communication

Summerville High School

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