Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Sentell

Austin

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and consultative approach. Talented sales team lead with experience in training reps, maintaining team KPIs, and building SOPs.

Overview

6
6
years of professional experience

Work History

Sales Team Lead

Publishing.com
05.2024 - 06.2025
  • Trained and mentored a team of sales representatives, enhancing their skills in customer engagement, product knowledge, and sales techniques.
  • Developed and implemented Standard Operating Procedures (SOPs) to streamline sales processes, improve efficiency, and ensure consistent performance across the team.
  • Led efforts to retain key customers by addressing concerns, resolving issues, and maintaining strong relationships, resulting in high customer satisfaction and loyalty.
  • Monitored team performance through data analysis and KPIs, providing actionable feedback and coaching to drive continuous improvement.
  • Conducted regular team meetings to review goals, share best practices, and foster a collaborative work environment.
  • Acted as the primary point of contact for escalated customer issues, demonstrating leadership in conflict resolution and customer care.

Enrollment Director

Publishing.com
08.2024 - 12.2024
  • Drove consistent revenue growth by closing high-ticket deals at a $7800 ticket price.
  • Maintained a 46% close rate across qualified leads.
  • Leveraged CRM tools (HubSpot) to track performance metrics and follow-up workflows.

Sales Development Representative

Publishing.com
01.2024 - 05.2024
  • Consistently met or exceeded monthly sales targets, contributing to overall team performance and company revenue growth.
  • Maintained an 85% set rate.
  • Utilized CRM software to track customer interactions, update lead information, and manage follow-up activities, ensuring seamless sales processes.
  • Identified customer needs through active listening and delivered tailored product recommendations to maximize satisfaction.
  • Handled inbound sales calls, providing expert guidance to customers and passing qualified leads to the closer.
  • Effectively communicated product features, benefits, and pricing to prospective clients.
  • Utilized Hubspot to manage sensitive client information and update existing and new client profiles.

Owner

Clear View Exteriors LLC
07.2023 - 01.2024
  • I founded our window cleaning company from the ground up, embodying the spirit of entrepreneurship and a deep understanding of the industry.
  • Scaled the company to $25k MRR
  • Building the company involved meticulous planning and execution, showcasing my leadership skills and strategic vision.
  • I've implemented efficient operational processes that streamline our window cleaning services while adhering to industry regulations and safety standards.
  • I've personally cultivated strong relationships with our clients, resulting in a loyal customer base and numerous repeat business opportunities.
  • Recognizing the importance of sales in our business growth, I took the initiative to build and train a small, dedicated sales team.
  • As a hands-on owner, I took on the responsibility of running payroll to ensure smooth and accurate compensation for our team members.

Marketing Coordinator

Performance Windows
01.2023 - 07.2023
  • Conduct door-to-door visits within assigned territories to identify potential customers.
  • Engage with homeowners in a professional and friendly manner, introducing our products or services.
  • Clearly communicate the benefits and features of our offerings to pique customers’ interest.
  • Qualify leads by asking relevant questions to determine their level of interest and potential as customers.
  • Schedule appointments for our sales team, ensuring that appointments are accurately recorded and confirmed.
  • Maintain detailed records of customer interactions, including contact information, comments, and appointment details.
  • Provide accurate and timely reports on daily activities, lead generation, and appointment outcomes.
  • Collaborate with the sales team to align strategies, share feedback, and optimize lead conversion.
  • Stay updated on product knowledge, industry trends, and competitive offerings to effectively address customer inquiries.
  • Represent the company in a professional manner, adhering to ethical business practices and maintaining a positive brand image.

Line Cook/Prep

CENTRAL MARKET/H-E-B
05.2022 - 01.2023
  • Preparing ingredients for dishes, such as chopping vegetables, cutting meat, and measuring out ingredients
  • Following recipes and preparing dishes according to specific instructions
  • Cooking food items using a variety of methods, such as grilling, sautéing, and boiling
  • Working efficiently and effectively in a fast-paced kitchen environment
  • Maintaining cleanliness and organization in the kitchen and on the line
  • Collaborating with other kitchen staff to ensure that orders are prepared and served in a timely manner
  • Ensuring that all food is prepared to the highest quality standards and meets food safety guidelines
  • Assisting with inventory management and ordering supplies as needed
  • Assisting with menu development and recipe creation, as needed

Independent Contractor

Morrow Boyz Custom Trailers
02.2022 - 05.2022
  • Used and handled numerous power tools.
  • Trained new hires.
  • Installed medical grade freezers and fridges.
  • Completely remolded bathrooms.
  • Installed new plumbing into bathrooms.
  • Demoed brand new RV trailers and remolded them into medical offices.

HEB Curbside

HEB
05.2020 - 01.2022
  • Trained new hires.
  • Accurately shopped customers orders.
  • Talked to customers over the phone about any concerns or problems with their order.
  • Conversated with customers in person.
  • Assisted customers with any problems in person.
  • Hand picked the best type of item the customer was asking for.
  • Handled specialty items such as beer and wine, raw meat, and deli meats.

Sauté Cook

MAIN STREET PIZZA
06.2019 - 05.2020
  • Trained as a cook, fry cook, and line cook.
  • Supervised kitchen quality standards.
  • Followed proper safe handling policies.
  • Sanitized kitchen, work station, dishware, and equipment.
  • Operated deep fryer.
  • Prepared meals and took into account customer food allergies.
  • Prepped ingredients.
  • Stocked production cooler.

Team Member

Chick-fil-A
03.2019 - 05.2019
  • Accepted customers money and gave them correct change.
  • Operated pos system and cash register.
  • Cleaned floors, counters, tables, and machines.
  • Made drinks and desserts correctly for dine in and drive thru.
  • Expedited food correctly for both dine in and drive thru.
  • Restocked sauces, ice cream, sodas, and salads.
  • Communicated with customers, answering their questions and giving great customer service.

Education

High school diploma -

Hays High School
Kyle, TX
05.2020

Skills

  • KPI analysis
  • Sales team training
  • Closing techniques
  • CRM proficiency
  • Customer retention
  • Sales closing
  • Team management
  • Sales coaching

Timeline

Enrollment Director

Publishing.com
08.2024 - 12.2024

Sales Team Lead

Publishing.com
05.2024 - 06.2025

Sales Development Representative

Publishing.com
01.2024 - 05.2024

Owner

Clear View Exteriors LLC
07.2023 - 01.2024

Marketing Coordinator

Performance Windows
01.2023 - 07.2023

Line Cook/Prep

CENTRAL MARKET/H-E-B
05.2022 - 01.2023

Independent Contractor

Morrow Boyz Custom Trailers
02.2022 - 05.2022

HEB Curbside

HEB
05.2020 - 01.2022

Sauté Cook

MAIN STREET PIZZA
06.2019 - 05.2020

Team Member

Chick-fil-A
03.2019 - 05.2019

High school diploma -

Hays High School

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