Summary
Overview
Work History
Education
Skills
Timeline
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John Seoane

Kearny,New Jersey

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

14
14
years of professional experience

Work History

Account Manager, Logistics Coordinator

Commercial Trailer Leasing
10.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Met daily Ups operation goals and optimize invoices strategies
  • Oversaw scheduled preventative maintenance
  • Estimate approval responsibilities
  • Negotiate rates, labor hours and parts pricing on all Ups estimates, work orders, invoices and tires
  • Assist with towing, scraping and negotiation of older fleet trailers
  • Coordinate service, logistics all across the active road Ups fleet trailers and Ups Peak trailers.
  • Maintained quality standards and efficiency
  • Resolved escalated customer concerns and complaints using positive attitude, excellent judgment and focused solutions.
  • Completed paperwork and data entry accurately and timely to promote steady flow of information.
  • Review statements
  • Communicated, trained newest employees to the companies highest standards.
  • Used administrative and operational expertise to help team meet deadlines and long-term objectives.

Technician

Steamist
08.2017 - 10.2019
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Applied critical thinking and research to address complex issues.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Manager

Rite-Aid Pharmacy
06.2010 - 09.2015
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Associate of Applied Science - Computer And Information Sciences

Eastwick College
Nutley, NJ
07.2017

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations Management
  • Staff Management
  • Problem Solving
  • Customer Relationship Management
  • Data analysis
  • Process improvement
  • Budgeting and finance
  • Team leadership
  • Project management
  • Quality assurance
  • Logistics software proficiency
  • Customer service
  • Change management
  • Materials management
  • Transportation management
  • Inventory control
  • Safety compliance
  • Staff training and development
  • Route Optimization
  • Carrier Negotiations
  • Purchasing Management
  • Fleet Dispatch
  • Team Management
  • Logistics Oversight
  • Proficient in Microsoft Office (Excel, Powerpoint, Word, etc)
  • Logistics Management
  • Operational Management
  • Logistics Coordination

Timeline

Account Manager, Logistics Coordinator

Commercial Trailer Leasing
10.2019 - Current

Technician

Steamist
08.2017 - 10.2019

Manager

Rite-Aid Pharmacy
06.2010 - 09.2015

Associate of Applied Science - Computer And Information Sciences

Eastwick College

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John Seoane