John Serfoss
Team Lead
Kingman,AZ
Summary
I have worked hard ever sense i started working at the age of 16.
I have always been interested in growing my career and just learning more things to make life better. Every job i have had i was always told i am a great member to have on the team. I have had only 5 jobs but each one has been almost 2 years or longer of service. All of them besides the first two jobs i have had, I worked up to either the team lead or manager. I feel communication and morale is a key to a good working crew. I encourage people to be open and ask questions about anything they are not sure on for it is the way to grow. I look forward to meeting people who are growing in life and sharing knowledge just like me.
Overview
7
7
years of professional experience
Work History
Team Lead
American Woodmark
Kingman, AZ
08.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held daily team meetings to inform team members on company news and updates.
- Minimized resource and time losses by addressing issues directly and implementing solutions.
- Audited team performance and compliance with safety and quality standards.
Manager
Taco Bell
Kingman, AZ
02.2018 - 08.2019
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Kept track on inventory and what as needed to be ordered.
Manager
Little Caesars
Lake Havasu City, AZ
03.2016 - 01.2018
- Resolved staff member conflicts most of the time, actively listening to concerns and finding appropriate middle ground s much as possible.
- Accomplished multiple tasks while being short staffed a majority of the time.
- Was given permission to been in charge of hiring new employees after having to take charge and firing some employees.
- Cross-trained existing employees to help train new team members across both shifts to ensure store, customer and employee satisfaction.
- Kept track of inventory logs and organized supply deliveries.
Education
High School Diploma -
Kingman High School
Kingman, AZ 05.2013 - 05.2013
Skills
Quality control
Workplace safety
Performance improvement
Staff education and training
Daily workflow improvement
Equipment Maintenance
Production monitoring
Communication
Timeline
Team Lead
American Woodmark
08.2019 - Current
Manager
Taco Bell
02.2018 - 08.2019
Manager
Little Caesars
03.2016 - 01.2018
High School Diploma -
Kingman High School
05.2013 - 05.2013