Summary
Overview
Work History
Education
Skills
Timeline
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John Serfoss

Team Lead
Kingman,AZ

Summary

I have worked hard ever sense i started working at the age of 16.
I have always been interested in growing my career and just learning more things to make life better. Every job i have had i was always told i am a great member to have on the team. I have had only 5 jobs but each one has been almost 2 years or longer of service. All of them besides the first two jobs i have had, I worked up to either the team lead or manager. I feel communication and morale is a key to a good working crew. I encourage people to be open and ask questions about anything they are not sure on for it is the way to grow. I look forward to meeting people who are growing in life and sharing knowledge just like me.

Overview

7
7
years of professional experience

Work History

Team Lead

American Woodmark
Kingman, AZ
08.2019 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Held daily team meetings to inform team members on company news and updates.
  • Minimized resource and time losses by addressing issues directly and implementing solutions.
  • Audited team performance and compliance with safety and quality standards.

Manager

Taco Bell
Kingman, AZ
02.2018 - 08.2019
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Kept track on inventory and what as needed to be ordered.

Manager

Little Caesars
Lake Havasu City, AZ
03.2016 - 01.2018


  • Resolved staff member conflicts most of the time, actively listening to concerns and finding appropriate middle ground s much as possible.
  • Accomplished multiple tasks while being short staffed a majority of the time.
  • Was given permission to been in charge of hiring new employees after having to take charge and firing some employees.
  • Cross-trained existing employees to help train new team members across both shifts to ensure store, customer and employee satisfaction.
  • Kept track of inventory logs and organized supply deliveries.

Education

High School Diploma -

Kingman High School
Kingman, AZ
05.2013 - 05.2013

Skills

Quality control

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Timeline

Team Lead

American Woodmark
08.2019 - Current

Manager

Taco Bell
02.2018 - 08.2019

Manager

Little Caesars
03.2016 - 01.2018

High School Diploma -

Kingman High School
05.2013 - 05.2013

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John SerfossTeam Lead