John Sernal
Sagay City
Summary
Dynamic IT professional with experience at Fusion IT Network, excelling in network troubleshooting and technical support. Proven ability to enhance system performance and security while demonstrating strong communication and adaptability. Skilled in user interface design and proficient in frameworks like Laravel and React, committed to delivering innovative solutions and continuous improvement.
Overview
4
4
years of professional experience
Work History
Fusion I.T Network (Part Time)
Fusion IT Network
New York
01.2022 - Current
- Provided remote support for desktop and laptop setups, ensuring seamless configuration of system settings, updates, security protocols, and network connections.
- Installed and configured printers and peripheral devices within the network environment.
- Monitored network activity to identify and resolve potential issues, ensuring optimal performance and security.
- Installed and configured VPN software, antivirus applications, and other essential software for end-users.
- Assisted in email migration processes to Microsoft 365 and Google Workspace (formerly G Suite), ensuring smooth transitions with minimal downtime.
- Created, maintained, and monitored backup sets to ensure data integrity and recovery.
- Generated detailed reports and submitted them to senior technical staff for review and further action
Internship
SUNN CICTE Supply Office
01.2024 - 01.2025
- Internship at Supply Office
Game Development and 3D Animation
Sarrosa International Hotel, Cebu City
Cebu City
01.2023 - 01.2024
- Game Development and 3D Animation at Sarrosa
User Interface/User Experience and Figma Designs
Sarrosa International Hotel, Cebu City
Cebu City
01.2023 - 01.2024
- User Interface/User Experience and Figma Designs at Sarrosa International Hotel
Education
Bachelor of Science - Information Technology
State of Northern Negros
01.2025
Stand Alone Sagay City Senior High School
01.2019
Sagay National High School
01.2017
Jose B. Puey Sr. Elem School
01.2014
Skills
Laravel and React
HTML and CSS
JavaScript and Java
- AI tools proficiency
- Communication skills
- Team collaboration
- Workplace adaptability
- Continuous learning
- Time management
- Organizational skills
Problem-solving
- Network troubleshooting
- User interface design
- Technical support
References
- Jeffrie E., Pisueña, Ph.D, Qh, State University of Northern Negros, CICTE Dean
( Email: jQisuena@nonescost.edu.)
- Serafin C., Palmares,Qh, State University of Northern Negros, (Email: MIT, serafinQalmares@nonescost.edu )
- Benjamin Santiago, CEO and Founder of Fusion I.T Network. Jackson Heights, New York (Benjiesantiago11@gmail.com)
Timeline
Internship
SUNN CICTE Supply Office
01.2024 - 01.2025
Game Development and 3D Animation
Sarrosa International Hotel, Cebu City
01.2023 - 01.2024
User Interface/User Experience and Figma Designs
Sarrosa International Hotel, Cebu City
01.2023 - 01.2024
Fusion I.T Network (Part Time)
Fusion IT Network
01.2022 - Current
Bachelor of Science - Information Technology
State of Northern Negros
Stand Alone Sagay City Senior High School
Sagay National High School
Jose B. Puey Sr. Elem School
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