John Sevier
Arlington,TX
Summary
Hands-on IT professional with a progressive, 20-year career in Senior IT Management. Special expertise in building strong relationships with IT staff, vendors, and third-party contractors. Consistently manages technical support operations, diligently troubleshooting issues to identify root causes and prevent reoccurrence. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
29
29
years of professional experience
Work History
Web Developer
University of Texas Arlington
12.2019 - Current
- Lead and oversee the School of Social Work Website
- Design, maintain, and support complex websites and applications for Social Work
- Maintain the Content Management Systems (CMS) Cascade and Sitecore
- Stay abreast of current web technologies and best practices
- Continue to develop a user-interface website that flows freely, allowing users to navigate easily and find what is needed quickly and efficiently
- Analyze website statistics by utilizing Google Analytics and Siteimprove applications
- Provide technical and professional support to computer users of the School of Social Work
- Setup and assign new computer hardware to end users
- Coordinate IT hardware repairs with vendor
- Complete Asset Configuration form for encryption of new devices
- Install departmental printers on user’s computers
- Relocate IT equipment from different areas with School of Social Work
- Update School of Social Work hallway monitors with Important Announcements
- Manage and support the School of Social Work SharePoint site
- Manage the School of Social Work Listserv
- Ensure timely documentation and transfer of equipment that is no longer needed within the School of Social Work
- Ensure physical verification of assets assigned to terminating custodians/end users to ensure property reassignment, transfer, or disposal of all pertinent inventory
- Coordinate with the Department Head/Dean, custodian, and end user to ensure the timely notification to the Department Head/Dean and report of missing or stolen property to Inventory Services
- Coordinate tracking and management of equipment that is assigned or loaned to an end user
- Coordinate the physical verification and certification of current inventory on an annual basis.
Technical Support Specialist III
DeVry University
10.2017 - 10.2019
- Provide Tier 1 & 2 local and remote support to all Metro sites within the Central Region
- Install software and hardware identified by National Metro IT Director
- Deploy network equipment identified by National Network Team along with troubleshooting network and wireless issues
- Assist network team with troubleshooting network issues
- Setup and configure desk phone & soft phone in Cisco Call Manager for new colleagues
- Responsible for local campus website updates using the RedDot Management System
- Prepare and deploy image to all lab and colleague computers
- Ensure operation of all classroom equipment is working properly
- Troubleshoot Windows 7 and Windows 10 related issues
- Repair hardware failure on both desktop and laptop computers
- Knowledge of Canvas and the E-Learning Online Systems.
Metro IT Manager
DeVry University
06.2006 - 10.2017
- Monitor ServiceNow support queues and ensure Service Levels are met
- Knowledge of, and experience in System Center Configuration Manager
- Administer network user accounts in Active Directory
- Assist with the capital budgets, identifies hardware and software needs
- Responsible for asset management of all hardware and software at the Metro and its branch locations
- Interact with internal clients on all levels to help resolve IT-related issues
- Ensure technical resources are aligned to campus and academic goals
- Perform routine preventive maintenance on hardware and software
- Responsible for troubleshooting workstations, networks, software applications, Cisco VOIP phones, HP Copiers, and other technologies.
IT Helpdesk Manager
DeVry University
06.2001 - 06.2006
- Maintain network user account
- Setup faculty and staff computers
- Install software and hardware identified by Director of Information Technology
- Repair hardware/software failures on client computers
- Ensure operation of all classroom equipment is working properly
- Coordinate deployment of hardware and software on all lab computers
- Install and ensure operations of software upgrades
- Asset management.
Computer Lab Manager
DeVry University
07.2000 - 06.2001
- Ensure operation of all lab computers are working properly
- Repair hardware/software failures on student computers
- Prepare hard drives for instructors
- Prepare Image for all lab computers.
Electronic Processing Coordinator
DeVry University
09.1995 - 07.2000
- Coordinate the development and implementation of interfaces between various departmental processing systems
- Maintain the department’s various Student Finance related electronic information processing systems databases
- Coordinate the development, implementation and maintenance of the department’s information backup and recovery systems
- Process Direct Loan Disbursements and Reconciliation
- Serve as “back-up” AS/400 operator.
Education
Bachelor of Science in Computer Information Systems - undefined
DeVry University
Irving, TX01.1996
Skills
- Cascade and Sitecore Content Management System
- Telephony
- Basic network/CAT6 cabling and patch down
- Knowledge of, and experience with following Windows Operating Systems: Windows 2000, Windows XP, Windows 7 and Windows 10
- Excellent Customer Service
- Organization
- Knowledge of and experience with assembling, installing, and configuring new/upgrade personal computers
- Website optimization
- Video File Editing
- Software Best Practices
- Agile Workflow
- CMS management
- Technical Support
- Troubleshooting
- Web Security
Timeline
Web Developer
University of Texas Arlington
12.2019 - Current
Technical Support Specialist III
DeVry University
10.2017 - 10.2019
Metro IT Manager
DeVry University
06.2006 - 10.2017
IT Helpdesk Manager
DeVry University
06.2001 - 06.2006
Computer Lab Manager
DeVry University
07.2000 - 06.2001
Electronic Processing Coordinator
DeVry University
09.1995 - 07.2000
Bachelor of Science in Computer Information Systems - undefined
DeVry University
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