Knowledgeable Business Support Specialist bringing more than 9 years of experience in the water industry and 10 years of leadership and personnel development with U.S. Army. Strengths include open communication, critical thinking, and team building.
Overview
20
20
years of professional experience
Work History
BUSINESS SUPPORT SPC, NEW SERVICE INSTALLATION
Kentucky American Water
10.2020 - Current
Oversee all planning, scheduling, and the installation of approximately 900 new services, annually.
Manage a +/- $3 million budget, including inventory requirements / accountability, and invoice approval.
Manage all data entry for self-reporting of the new Lead Service initiative.
Approve all MapCall orders for New Service Installation.
Gained extensive experience working with Customer Advocacy, the Cross-Connection program, Non- Revenue Water, Water Quality and the Lead Service Replacement program, Field Operations and Engineering.
CREW LEADER, FIELD OPERATIONS
Kentucky American Water
09.2015 - 09.2020
Responsible for the safe and ethical practice of maintaining the water distribution system that services Fayette, Scott, Bourbon and Clark counties
Responsibilities included maintaining, servicing and repairing water meters and meter pits, service lines and water mains
Including work site set-up, safety and restoration
Movement of CDL and non-CDL vehicles, equipment and supplies to and from work sites
Leak detection and line locates
SENIOR OPERATIONS/TRAINING OFFICER E-7/SFC
3rd Brigade 95th Division
01.2013 - 08.2015
Coordinated the successful operation of Brigade and Battalion level exercises pertaining to operational readiness, training readiness, administration readiness, information management, resource management and risk analysis
The subject matter expert as it applies to civilian and military personnel operations, personnel specialties, personnel regulations, policies and procedures
Additional duties as physical security, personnel security and anti-terrorism officer
CAREER MANAGER/ADVISOR E-7/SFC
Human Resource Command
01.2012 - 12.2012
Managed and executed initiatives for soldier records lifecycle management, to include benefit and entitlements programs
Provided direct personnel support to approximately 1200 Medical Non-Commissioned Officers
MEDICAL TRAINING NCO E-7/SFC
U.S. Army
01.2005 - 12.2011
Maintained detailed individual and unit training records
Responsible for ensuring that subordinate commands completed mandatory training requirements as directed
Created quarterly and yearly training briefings for both higher headquarters and subordinate commands
Education
Associate of Science - Health Sciences
Kaplan University
Lexington, Kentucky
01.2014
Skills
Effective people management and interpersonal skills