John Shaw
Upper Marlboro
Summary
Motivated and security-cleared aspiring SOC Analyst with a strong background in hands-on lab and professional IT support experience within classified environments. Keen interest in cybersecurity and seeking an opportunity to utilize threat detection, SIEM monitoring, and incident response skills to contribute to mission-critical cybersecurity operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Operations Specialist (Tier 2)
General Dynamics IT
05.2024 - Current
- - Monitored and responded to classified system incidents using ServiceNow and internal dashboards.
- - Performed compliance checks against STIGs and collaborated with SOC team on alerts and log anomalies.
- - Contributed to audit log maintenance and RMF documentation.
Service Desk Agent
Insight Global
10.2023 - 05.2024
- - Triaged and documented Tier 1/2 incidents, escalating potential threats to SOC team.
- - Participated in vulnerability patching and secure desktop configuration.
PC Technician
22nd Century Technologies
10.2022 - 10.2023
- - Provided technical support in secure environments; installed hardware and maintained secure system configurations.
Service Desk Technician (Tier 1)
GCyber – DISA JSP (NCR)
11.2021 - 10.2022
- - Supported endpoint security, vulnerability tracking, and user access issues in a classified setting.
- - Created SOPs for secure system use and NIST 800-53 compliance.
Education
Master of Science - Cybersecurity
Capitol Technology University
Laurel, MD05.2026
Bachelor of Science - Cybersecurity
Capitol Technology University
Laurel, MD05.2020
Skills
- SOC Operations: Alert triage, ticketing, escalation, log analysis
- SIEM Platforms: Splunk, Security Onion
- Incident Response: Detection, investigation, documentation
- Security Compliance: DISA STIGs, RMF, NIST 800-53
- Operating Systems: Windows Server, Linux
- Networking: TCP/IP, DNS, VPNs, VLANs
- Tools: Wireshark, VMware, ServiceNow, Active Directory
- Risk mitigation
Certification
- CompTIA Security+ (Active, DoD 8570 IAT Level II)
- CompTIA A+
- Google IT Support Certificate
- CISSP (In Progress)
- CySA+ (In Progress)
Timeline
IT Operations Specialist (Tier 2)
General Dynamics IT
05.2024 - Current
Service Desk Agent
Insight Global
10.2023 - 05.2024
PC Technician
22nd Century Technologies
10.2022 - 10.2023
Service Desk Technician (Tier 1)
GCyber – DISA JSP (NCR)
11.2021 - 10.2022
Bachelor of Science - Cybersecurity
Capitol Technology University
Master of Science - Cybersecurity
Capitol Technology University
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