John Shea
Berlin,MD
Summary
Dynamic leader and skilled communicator, excelled at Renewal by Andersen Window Replacement by boosting sales through strategic market research and persuasive techniques. Demonstrated exceptional team management and customer service, ensuring high satisfaction levels. Proficient in multitasking and creative problem-solving, significantly enhancing team productivity and operational efficiency.
Overview
8
8
years of professional experience
Work History
Senior Marketer
Renewal by Andersen Window Replacement
11.2024 - Current
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
Building Maintenance Worker
English Towers Condominiums
04.2024 - 10.2024
- Installed new locks, door handles, and door closers.
- Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
- Improved building safety by conducting regular inspections and addressing potential hazards promptly.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
- Handled minor landscaping tasks such as lawn care or snow removal when required to maintain an attractive property appearance.
- Managed inventory of tools, equipment, and supplies necessary for routine maintenance tasks while minimizing waste or excess spending.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
Bakers Assistant
Baked Dessert Cafe
04.2022 - 03.2024
- Created appealing displays to showcase products in bakery.
- Operated cash registers and processed payments accurately.
- Maintained accurate inventory of baking supplies and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
- Managed customer service operations, including taking orders and resolving complaints.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Replenished bakery items in display cases.
- Processed customer orders and payment transactions.
Shift Manager
Walgreens
03.2017 - 01.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Education
High School Diploma -
Burnsville Highschool
Burnsville06-2017
Skills
- Store maintenance
- Effective leadership
- Employee motivation
- Team management
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Creative problem solving
- Food safety
- Kitchen safety
- Opening and closing duties
Timeline
Senior Marketer
Renewal by Andersen Window Replacement
11.2024 - Current
Building Maintenance Worker
English Towers Condominiums
04.2024 - 10.2024
Bakers Assistant
Baked Dessert Cafe
04.2022 - 03.2024
Shift Manager
Walgreens
03.2017 - 01.2022
High School Diploma -
Burnsville Highschool
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