Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Shelley

Tunkhannock,PA

Summary

Resourceful Level 1 Associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Organized and dependable candidate with a positive attitude.

Overview

26
26
years of professional experience

Work History

Pick / Packer

Amazon
09.2020 - Current
  • Create Pick lists and print shipping labels
  • Receive new inventory and assign locations with proper count
  • Manage multiple shipment orders, business to business and gift orders
  • Occasionally update daily Morning, and End of Shift Reports
  • RecordKeeping of Employee Attendance, Hours and VTO submissions
  • Opening and Closing trucking systems and generating Bill of Ladings
  • Scanned packages and boxes and moved to truck or appropriate staging area
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Maintained clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.

Pick / Packer & Baler Assistant

Quality Packaging Inc
12.2017 - 07.2018
  • Repackage items for shipment
  • Gather disposed items for recycling
  • Bale cardboard
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Customer Service Professional

Aetna, A CVS Health
01.2000 - 12.2010
  • Handling incoming complex customer service inquiries and problems via telephone, internet or written correspondence
  • Required to navigate members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines
  • This position required detailed knowledge of medical terminology, Aetna systems, processes and procedures
  • Identification and resolution of issues, providing education to customer and assisting as needed within team environment
  • Effective verbal and written communication skills with focus on proper grammar and ability to proficiently relay and document information
  • Provided good listening and problem solving skills
  • Patience and ability to consistently project polite and pleasant attitude are requirements
  • Strong computer skills with experience in Windows environment
  • Worked with first call resolution, call monitoring and special projects
  • Received many promotions, bonuses, and worked with new hire training classes
  • Worked with Dental, Medical, Flexible Spending Accounts, and Healthcare Spending Accounts.

Distribution Technician

Covance Pharmaceutical Packaging Services
12.1999 - 01.2000
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
  • Processed and restocked returns.
  • Uncovered and resolved errors with minimal oversight.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Material Handler

Roche Diagnostics
02.1998 - 12.1999
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.
  • Received and unpacked shipments and new equipment as directed.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.

Education

High School Diploma -

Piscataway Township High School
Piscataway, NJ
06.1987

Skills

  • Packing boxes
  • Product Packaging
  • Warehouse Safety
  • Labeling
  • Quality Control
  • Shipping and receiving
  • Barcode Scanners
  • Attention to Detail
  • Problem-Solving

Timeline

Pick / Packer

Amazon
09.2020 - Current

Pick / Packer & Baler Assistant

Quality Packaging Inc
12.2017 - 07.2018

Customer Service Professional

Aetna, A CVS Health
01.2000 - 12.2010

Distribution Technician

Covance Pharmaceutical Packaging Services
12.1999 - 01.2000

Material Handler

Roche Diagnostics
02.1998 - 12.1999

High School Diploma -

Piscataway Township High School

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John Shelley