John Sheridan
York Beach,ME
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at MacKenzie River Pizza, Grill & Pub. Excelled in enhancing customer satisfaction through exceptional service and effective problem-solving. Demonstrated strong work ethic and exceptional customer service skills, alongside proficiency in cash handling and POS systems. Achieved significant improvements in team efficiency and service quality without compromising on guest engagement.
Overview
2022
2022
years of professional experience
Work History
Server
Summit
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Fry Cook
Full Belli Bar and Grille
- Operated grills, fryers and ovens to cook food items.
- Cleaned, stocked, and restocked workstations and display cases.
- Communicated closely with servers to fully understand special orders for customers.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
Supervisor
MacKenzie River Pizza, Grill & Pub
01.2017 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Server Assistant
Western Cafe
01.2015 - 01.2017
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Education
High School Diploma -
White Mountain Regional Highschool
Whitefield, NH2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Table bussing
- Food running
Timeline
Supervisor
MacKenzie River Pizza, Grill & Pub
01.2017 - 09.2021
Server Assistant
Western Cafe
01.2015 - 01.2017
Server
Summit
Fry Cook
Full Belli Bar and Grille
High School Diploma -
White Mountain Regional Highschool
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