John Shostack
Lake Mary,FL
Summary
Proven leader with extensive experience in store management at Genuine Parts Company, adept at boosting sales and reducing shrinkage through top-notch customer service and effective inventory control. Excelled in fostering a culture of excellence and accountability, enhancing employee morale, and maintaining high customer satisfaction. Skilled in problem-solving and multitasking, demonstrating a strong blend of sales expertise and positive leadership. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
27
27
years of professional experience
Work History
Store Manager
Genuine Parts Company - NAPA
2023.10 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Wall Auto Group
2022.03 - 2023.10
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Genuine Parts Co
2021.11 - 2022.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
Genuine Parts Co
1997.03 - 2021.10
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Onondaga Community College
Syracuse, NY06.1988
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Store operations
- Friendly and Positive
- Sales expertise
Timeline
Store Manager
Genuine Parts Company - NAPA
2023.10 - Current
Store Manager
Wall Auto Group
2022.03 - 2023.10
Assistant Manager
Genuine Parts Co
2021.11 - 2022.03
Store Manager
Genuine Parts Co
1997.03 - 2021.10
High School Diploma -
Onondaga Community College
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