John Showers
Parker,CO
Summary
Seasoned Area Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
9
9
years of professional experience
Work History
Branch Manager
Luminate Home Loans
Parker, CO
09.2024 - Current
- Managed relationships with loan servicing companies and investors of loan pools.
- Worked with credit risk to develop guidelines.
- Developed new workflow procedures.
Branch Manager
Bank Of England
Denver, CO
12.2023 - 08.2024
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Monitored financial performance of the branch on a monthly basis.
- Conducted regular performance reviews for all employees in the branch.
Area Manager
Novus Home Mortgage
Castle Rock, CO
01.2023 - 08.2023
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Oversaw the recruitment process for new staff members including interviewing and training.
Area Manager
Guardian Mortgage
Castle Rock, CO
12.2018 - 01.2023
- Launched business platform with a nationwide loan servicing company that serviced defaulted second mortgage loans.
- Worked with Fannie Mae and Ginnie Mae to clarify and adjust guidelines to open opportunities to assist clients with charged-off mortgages.
- Recruited and trained new mortgage professionals.
Area Sales Manager
Marketplace Home Mortgage
Denver, CO
01.2016 - 11.2018
- Opened new market for company and grew the area to 47 employees.
- Networked with real estate office owners, which resulted in marketing sales agreements in 9 offices.
- Formulated a relationship with a builder to provide financing to prospective buyers.
Education
Some College (No Degree) - Mass Communication
University of South Dakota
Vermillion, SDSkills
- Employee Development
- Financial Oversight
- Performance Reviews
- Relationship building and management
- Customer Service
- Staffing optimization
- Coaching and Mentoring
- Sales Development
- Customer and vendor relations
- Excellent work ethic
- Excellent communication skills
- Goals and performance
- Business Planning
- Staff recruitment
- Sales management
- Client acquisition
Timeline
Branch Manager
Luminate Home Loans
09.2024 - Current
Branch Manager
Bank Of England
12.2023 - 08.2024
Area Manager
Novus Home Mortgage
01.2023 - 08.2023
Area Manager
Guardian Mortgage
12.2018 - 01.2023
Area Sales Manager
Marketplace Home Mortgage
01.2016 - 11.2018
Some College (No Degree) - Mass Communication
University of South Dakota
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