Experienced in process optimization, and strategic planning. Utilizes analytical objective thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Work History
Operations Manager - Quality Assurance
7 Years 1 Month
MVD Express | 09.2019 - Current
Results driven corporate leader who rose through the ranks from front line management to corporate operations, driving efficiency and leveraging ground-level managerial experience to optimize corporate operations.
Expert knowledge of State MVD and internal policies and procedures.
Conducted process reviews to strengthen procedures, develop new processes, and enhance audit control effectiveness.
Developed standard operating practices to support compliance, consistency, and scalable operations.
Developed standard operating practices to ensure compliance, maintain consistency, and enable scalable operations.
Rapidly mastered new processes to enable execution of actionable and strategic plans.
Developed deep understanding of departmental functions across the organization to enable cross-functional support.
Provided policy and procedure guidance to ensure accuracy and currency of information.
Store Manager
3 Years 10 Months
Dollar General | 11.2015 - 09.2019
Supported staffing needs by temporarily relocating to other stores to ensure operational continuity
Increased sales in all categories
Achieved deadlines and met company goals through effective management of store operations
Enhanced customer service by implementing feedback systems
Assembled a consistent staff and management team
Streamlined operations and maintained organization in a fast-paced store environment
Built a reliable staff and management team
Food Service Operations Manager/Assistant District Manager
2 Years 3 Months
Pic Quik Stores | 06.2013 - 09.2015
Operations manager of seven food service establishments which included franchised and independently owned locations within the corporation
Assistant District Manager of 20 convenience stores.
Negotiated with vendors to achieve lower food costs, contributing to increased revenue
Analyzed quarterly and annual financial reports to identify sales improvement opportunities
Partnered with other operations managers to establish and maintain goals and marketing strategies
Attended quarterly franchise sales and training meetings to better educate myself and staff on policies, local market strategy and upcoming promotions
Understood health codes established by local and state authorities
Increased public awareness of the corporation and promoted public relations by volunteering in local charity events.
Skills
Operations Management
Process Optimization
Budget Management
Strategic Planning
Data Analysis
Change leadership
Inventory Control
Facility Coordination
Team Leadership
Time Management
Training
Timeline
Operations Manager - Quality Assurance
MVD Express
09.2019 - CurrentRead More
Store Manager
Dollar General
11.2015 - 09.2019Read More
Food Service Operations Manager/Assistant District Manager
Operations Manager/Quality Assurance and Quality Control Manager at GEA IndustrialOperations Manager/Quality Assurance and Quality Control Manager at GEA Industrial
Quality Assurance and Operations Manager - Asia at Sedgwick Singapore Pte. Ltd.Quality Assurance and Operations Manager - Asia at Sedgwick Singapore Pte. Ltd.