John Siguenas
Spring,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Relationship Banker II
Regions Bank
Spring, TX
12.2022 - Current
- Provided personalized financial assistance to clients by advising them on account setup, loan options, and investment opportunities.
- Identified customer needs by engaging in conversations and provided suitable banking products to fulfill their requirements.
- Determined potential financial advantages for customers by conducting routine reviews of their portfolios, highlighting possibilities for additional products or services.
- Enhanced clients' comprehension of banking options through the provision of financial education and guidance.
- Identified and pursued new business opportunities through targeted outreach and networking.
- Developed and maintained relationships with small business owners to understand their financial needs.
Branch Banker
PNC Bank
The Woodlands, TX
05.2021 - Current
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Senior Lead Teller
Amegy Bank National Association
Houston, TX
05.2019 - 05.2021
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Managed and balanced cash vault, audits and general ledger accounts.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Client Account Coordinator
Bureau Veritas
Houston, TX
03.2019 - 05.2019
- Cultivated strong and trusting rapport with client contacts to promote retention and satisfaction.
- Conducted calls and meetings with key contacts to coordinate strategic planning and address issues.
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays.
- Investigated opportunities for process improvements to streamline operations, reduce costs and increase client satisfaction.
- Identified client-specific needs and maintained expert-level knowledge of account intricacies.
Lead Teller
Wells Fargo
The Woodlands, TX
08.2016 - 01.2019
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Helped resolve problems with cash, locks and balancing encountered at different ATM locations.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Teller
Bank of America
Doral, FL
04.2016 - 07.2016
- Maintained confidentiality of bank records and client information.
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Team Lead
Forever 21
Miami Beach, FL
08.2015 - 04.2016
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
Some College (No Degree) -
Lone Star College System
Spring, TXSkills
- Relationship Building
- Employee Training Oversight
- Sales Support
- Data Analysis
- Adaptable to Changing Conditions
- Bank Sales
- Cross-Selling and Partner Referrals
- Employee Training Assistance
- Customer Service
- Data Entry
Languages
English
Spanish
Timeline
Relationship Banker II
Regions Bank
12.2022 - Current
Branch Banker
PNC Bank
05.2021 - Current
Senior Lead Teller
Amegy Bank National Association
05.2019 - 05.2021
Client Account Coordinator
Bureau Veritas
03.2019 - 05.2019
Lead Teller
Wells Fargo
08.2016 - 01.2019
Teller
Bank of America
04.2016 - 07.2016
Team Lead
Forever 21
08.2015 - 04.2016
Some College (No Degree) -
Lone Star College System
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