John Silsby
San Diego,CA
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Chili’s
10.2021 - Current
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Developed training programs for new hires, enhancing team performance and retention rates.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Motivated staff to perform at peak efficiency and quality.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Event Coordinator/Owner
Bazzinga party rentals
07.2020 - 10.2021
- Planned and executed small parties/ gatherings for ( mostly children ) Birthday parties and similar events. Including renting Bounce houses, operating candy or Tostilocos bar.
Assistant Manager Rubios Coastal Grill
Rubios Coastal Grill
07.2016 - 04.2020
- Assisted General Manager in all aspects of restaurant operations including hiring, onboarding and training of new employees, ordering of all products, inventory, maintaining proper food and labor costs, high focus on safety and sanitation standards, working in production positions such as on line or cashier position. I worked in three different locations, helping to improve performance at each one to the point of managers receiving full quarterly bonus that was not being achieved previously.
Kitchen Manager/Assistant General Manager
Hunter Steakhouse
09.2001 - 06.2016
- Hired at location in Las Vegas and transferred to San Diego restaurant when store closed. In charge of all kitchen operations including hiring of staff, scheduling, ordering, inventory, creating menu items, control of labor and food costs, training of employees, maintaining proper safety and sanitation standards and working hands on in food prep as well as cooking on line and outside catering. Also proficient at meat cutting from sub-primal loins down to steaks of designated weights on New York Strip, Tenderloin, Top Butts and Ribeye steaks. Also worked in the Front of the house, performing all operations including managing day to day operations, hiring of staff, interviews, scheduling, training of new hires, control of labor cost, all aspects of customer relations, bar operations including ordering, inventory, maintaining proper pour costs, creating food menu for implementation of food and wine pairing classes for employees and guests.
- I was also fully involved with profit and loss statement
- Entry and verification of all invoices and purchases as well as sales numbers and all other cost of sales.
Education
High school or equivalent - undefined
York High School
York, MESkills
- Front of house Management experience
- Kitchen Management experience
- Labor and food cost control
- Inventory Control
- Banquet Experience
- Passion for customer satisfaction
- Anticipating problems
- Problem-solving
- Complaint resolution
- Scheduling
- ServeSafe manager
- Event coordination
Certification
- Food Handler Certification October 2021 to October 2028
- Serve Safe Food Protection Manager Certification
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Restaurant Manager
Chili’s
10.2021 - Current
Event Coordinator/Owner
Bazzinga party rentals
07.2020 - 10.2021
Assistant Manager Rubios Coastal Grill
Rubios Coastal Grill
07.2016 - 04.2020
Kitchen Manager/Assistant General Manager
Hunter Steakhouse
09.2001 - 06.2016
High school or equivalent - undefined
York High School