John Silva
Gilbert,Arizona
Summary
Good afternoon, I started Automotive Sales in 1989 at Cal Worthington Ford Long Beach California I've been in Automotive sales on and off for 30 years. I took some time off to raise my kids. I'm a very good communicator and listener to help understand any objectives that might come my way and to help the custom make a proper and educated decision on which vehicle he or she is looking for. I enjoyed the business and always happy to come to work To achieve my goals,
Overview
1
1
year of professional experience
Work History
Automotive Sales
Autonation Hyundai Tempe
Tempe, AZ
03.2023 - 02.2024
- Managed sales negotiations and financing options.
- Assisted in training of new hires on organizational procedures, policies
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Provided customer service to all automotive customers, including answering inquiries and resolving complaints.
- Processed paperwork associated with each sale including completing necessary forms for vehicle registration.
- Utilized product knowledge to assist clients in making informed purchasing decisions that best meet their needs.
- Performed test drives for potential buyers to demonstrate performance capabilities of vehicles being sold.
- Developed an extensive understanding of the automotive industry through research activities and attending manufacturer training seminars.
- Maintained knowledge of current sales and promotions, policies regarding payment terms, warranties and exchanges.
- Collaborated closely with other departments such as finance, parts, repair and service teams to ensure customer satisfaction.
- Attended meetings regularly to discuss marketing strategies, promotional campaigns and sales goals.
- Reviewed purchases and sales contracts for compliance with dealer and legal standards.
- Conducted follow-up calls with clients after purchase to ensure satisfaction with the product or service purchased.
- Negotiated prices with customers within established guidelines.
- Greeted customers as soon as they arrived at the dealership and provided them with assistance throughout their buying experience.
- Educated clients on financing options available from banks or credit unions based on their individual needs.
- Built relationships with customers to ensure repeat business opportunities.
- Ensured that all required documents were completed accurately prior to delivery of vehicle.
- Demonstrated vehicles to customers by explaining characteristics, capabilities and features of various models.
- Organized events such as car shows or open houses aimed at increasing brand awareness among potential buyers.
- Planned daily work schedules according to dealership expectations while taking into account customer preferences.
Education
Associate of Arts -
Long Beach City College
Long Beach, CATimeline
Automotive Sales
Autonation Hyundai Tempe
03.2023 - 02.2024
Associate of Arts -
Long Beach City College
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