Summary
Overview
Work History
Skills
Languages
Timeline
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John Silva

Cypress,TX

Summary

Dynamic sales professional with a proven track record at Express Factory Outlet, specializing in customer relationship building and sales expertise. Excelled in enhancing client satisfaction and revenue growth through strategic upselling. Skilled in staff training and client engagement, consistently achieving top performer status by exceeding sales targets.

Overview

2
2
years of professional experience

Work History

Sales Representative

Express Factory Outlet
02.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Sales Associate

Dicks Sporing Goods
01.2024 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Shift Leader

McDonald's
03.2023 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Complex Problem-solving
  • Staff training
  • Time management
  • Client engagement

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Express Factory Outlet
02.2024 - Current

Sales Associate

Dicks Sporing Goods
01.2024 - 11.2024

Shift Leader

McDonald's
03.2023 - 03.2024
John Silva