John simmons
Deltona,FL
Summary
Dynamic Operations Manager at Owens Distributors with a proven track record in project management and vendor negotiation. Expert in driving process improvements and fostering strong client relationships, resulting in enhanced customer satisfaction. Adept at training teams to achieve performance goals and streamline operations, ensuring optimal productivity and quality standards.
Overview
24
24
years of professional experience
Work History
Operations Manager
Owens Distributors
Sanford, FL
02.2007 - Current
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Implemented campaigns and promotions to help with developing goods and services.
- Collaborated with team leaders on quality audits.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Route Service Sales Representative
Owens Distributors
Sanford, FL
06.2001 - 02.2007
- Cold-called prospective customers to provide details on company services or products.
- Provided customers with product knowledge, pricing information, delivery schedules.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Demonstrated excellent communication skills when interacting with customers both in person and over the phone.
- Organized paperwork associated with each stop made during routes such as invoices, bills of lading.
- Planned and organized routes within territory to maximize efficiency and time.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Assisted with the development of promotional materials for product offerings.
- Participated in weekly team meetings to discuss performance metrics and areas of improvement.
- Informed regular customers of new products or services and price changes.
- Provided training and support for new route service representatives as needed.
- Developed and maintained relationships with existing customers to ensure customer satisfaction.
- Resolved customers' complaints regarding products or services.
- Monitored competitor activities including pricing structures and marketing tactics.
- Collected money, provided change and recorded transactions on receipts.
Education
Bachelor of Science - Business Administration And Management
DeVry University
Orlando, FLSkills
- Project management
- Process improvement
- Employee training
- Vendor management
- Relationship building
- Conflict resolution
- Policy development
- Quality assurance
- Contract negotiation
- Customer service
- Team leadership
- Performance monitoring
- Goal setting
- Health and safety compliance
- Business and operations management
- Consultative sales
- Revenue generation
- Product management
- Troubleshooting and problem solving
- Quality assurance and control
- Employee motivation
- Workforce training
- Staff management
- Cost reduction strategies
- Sales background
Timeline
Operations Manager
Owens Distributors
02.2007 - Current
Route Service Sales Representative
Owens Distributors
06.2001 - 02.2007
Bachelor of Science - Business Administration And Management
DeVry University
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