Dedicated to exceptional service, coordinated with project lead to help develop flight planning procedures specific to customer needs
Developed over 1500 domestic Part 91 and Part 135 flight plans; ensuring and managing efficient and safe routing, limiting aircraft delays
Monitor and updated and flight information publications system, ensuring hard copies are accurate on hand and reliable per FAA safety standards
Department Manager
Wal-Mart
New Lenox, IL
10.2009 - 12.2011
Designed displays to make the store experience interactive and engaging, increased customer satisfaction
Established and maintained high traffic displays; resulted in increased sales
Uphold stock levels and proper pricing of multiple product lines; decreased customer complaints
Supervised 10 individuals in 4 departments; maintained minimal stock outages
Operations Manager, Airfield Management
USAF
Ellsworth AFB, SD
06.2001 - 09.2009
Experienced manager, lead Airfield management teams daily operations, ensured minimal airfield occurrences, resulting in shop efficiency
Program manager, expertly managed base Flight publications program for all units, reduced excess materials saved USAF $15K monthly
Superior trainer, developed shop training program, reduced training time by 60%, lauded by Headquarters USAF
Proven leader, led team of airfield management personnel during bi annual Air Traffic Systems Safety inspection, resulting in team being honored as top in Air Combat Command 2009
Managed daily airfield construction projects, inspecting pavement for defaults and proper safety parameters being established and maintained
Performed daily pavement inspections on airfield ensuring no pavement defaults, ensuring zero aircraft damage
Co-lead on planning UXO removal from Baghdad International airport
Developed international flight planning training system, instructed 13 members on how to file international flight plans; reduced aircraft delays
Oversaw the expenditure of $30 million in operational funds for airfield construction project; project completed with zero delays
Trained and instructed individuals and supporting units on airfield management operations; increased airfield safety across the board
Air Traffic Controller, Journeyman
USAF
Ellsworth AFB, SD
06.1998 - 05.2001
Effective decision maker in high-pressure environments; responded to and controlled numerous in-flight emergencies
Developed computer database for training; resulted in the reduction of training time by 25%
Provided expert control of 6 simultaneous emergencies; resulted in safe recovery of all aircraft
Revised radar room information displays; provided instantaneous access to critical information
Managing Director, Indian Subcontinent - Avionics and Mission Systems at Rockwell Collins /Collins AerospaceManaging Director, Indian Subcontinent - Avionics and Mission Systems at Rockwell Collins /Collins Aerospace