Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Sims

Indianapolis,IN

Summary

Dedicated professional with a clean driving record and strong customer service skills, honed at United Hospital Services. Proven ability to build relationships and ensure punctual deliveries, enhancing client satisfaction. Recognized for effective problem-solving and time management, consistently achieving on-time performance while maintaining high safety standards.

Overview

7
7
years of professional experience

Work History

Clinical Driver

United Hospital Services
05.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

School Bus Driver

Franklin Township Community School System
10.2023 - 05.2024
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.

Customer Service Representative

Progressive
10.2020 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Cashier

Kroger
11.2018 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Warren Central High School
Indianapolis, IN
05.2020

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Punctual and reliable
  • Relationship building
  • Appointment scheduling
  • Verbal and written communication
  • Active listening
  • Decision-making
  • Critical thinking

Timeline

Clinical Driver

United Hospital Services
05.2024 - Current

School Bus Driver

Franklin Township Community School System
10.2023 - 05.2024

Customer Service Representative

Progressive
10.2020 - 10.2023

Cashier

Kroger
11.2018 - 10.2020

Warren Central High School

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