John Sims

• Supervised and coordinated daily operations of 15+ dietary staff, ensuring 100% compliance with health, safety, and sanitation standards

• Managed truck orders, inventory control, and supply chain processes, reducing shortages by 20% and minimizing food waste by 15%

• Utilized RDS systems to update and maintain 200+ patient dietary reports weekly, achieving full compliance with regulatory requirements

• Processed title procurement for insurance companies by collaborating with 15+ financial institutions and 100+ vehicle owners monthly

• Managed aging inventory and resolved 50+ claim-related problem files weekly, reducing resolution timelines by 25%

• Maintained compliance with state regulations by launching “Okay to Pay” approvals, ensuring 100% documentation accuracy during audits

• Trained and mentored 8 new employees and cross-trained 12 existing staff, boosting team productivity and reducing errors by 15%

• Conducted surveillance and investigations to prevent theft and fraud, recovering an average of $2000.00 in assets monthly

• Documented theft attempts and collaborated with local law enforcement to support successful case resolutions

• Implemented theft-prevention strategies and employee awareness initiatives, reducing store shrinkage by 40%

• Trained associates on loss prevention procedures, strengthening compliance and reducing policy violations.

• Patrolled premises and monitored facilities to deter criminal activity, ensuring safety for 200+ employees and visitors daily

• Monitored restricted areas through surveillance and access control, responding to breaches with immediate corrective action and incident reports

• Collaborated with management and local authorities to resolve security concerns, maintaining compliance with company and regulatory standards

• Developed and managed social media content across multiple platforms, increasing online engagement by X% within six months

• Monitored customer conversations and responded to inquiries to strengthen brand reputation and improve customer experience

• Implemented targeted social media strategies that expanded reach and improved brand presence

• Collaborated with cross-functional teams to align campaigns with company goals and ensure consistent messaging

• Handled 80+ high-volume inbound calls daily, resolving customer issues with professionalism and empathy

• Provided training and floor support for 100+ agents, ensuring accuracy, consistency, and adherence to policies

• Improved customer satisfaction scores by X% through proactive issue resolution

• Recognized for strong problem-solving skills and ability to de-escalate challenging situations, reducing escalations