John Skaggs
Indianapolis,IN
Summary
Motivated and reliable individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing a superior customer experience.
Overview
11
11
years of professional experience
Work History
Fire Control Technician
United States Navy
Server
Oakley's Bistro
03.2022 - Current
- Curated customer's experience to offer memorable service to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Cultivated warm relationships with regular customers as well as first-time diners.
Inside Sales Representative
Baker Specialty and Supply Company
12.2020 - 03.2022
- Demonstrated exceptional knowledge of products in the HVAC and refrigeration industry.
- Acquired and retained customers/ contractors through product knowledge and developing relationships with clients or potential clients.
- Aided in the design and acquisition of materials for small and large scale radiant flooring jobs.
- Communicated with manufacturers regarding shipping, price changes, technical support, and new products to best serve customer.
- Scheduled delivery of products upon closing of sale.
- Acted as an assistant to the branch manager with tasks such as warranty claims and credit applications.
Field Coordinator
Plant Essentials, Inc
04.2016 - 01.2019
- Oversaw merchandising and merchandising team for all live nursery products at four Lowe's locations, including two top selling stores in state.
- Hired and trained new employees in accordance with company and individual store's policy.
- Collaborated daily with store managers to receive information regarding deliveries and develop plan for layout.
- Designed seasonal and weekly displays on endcaps for high selling items.
Golf Shop Manager
Pleasant Run Golf Course
03.2014 - 03.2016
- Responsible for operating point of sale cash systems; received payments for player/cart fees and merchandise, accepted requests for and scheduled tee times.
- Managed outside staff of eight individuals and produced monthly work schedules.
- Trained new hires in compliance with company policies and regulations.
- Accurately counted and closed point of sale cash system nightly.
- Placed food and beverage order to distributors to sustain an adequate stock and orderly presentation of apparel and accessories.
Contract Entry Specialist
Yellow Pages Group
02.2013 - 01.2014
- Accurately inputted contracts received from sales representatives, who work directly with customers, into proprietary online systems.
- Ensured customer was billed properly and commissions were appropriately distributed.
- Validated accuracy of customer information to assure advertisement would appear properly
- Identified potential errors and worked towards their resolution by using effective interdepartmental communication.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN 05.2007
No Degree - Telecommunications
Ball State University
Muncie, INSkills
- Attention to Detail
- Contract Management
- Customer Service
- Interpersonal Communication
- Organized and Efficient
- Goals and Performance
- Client Retention
- Analytical Thinking
- Customer Relationship Management
Timeline
Server
Oakley's Bistro
03.2022 - Current
Inside Sales Representative
Baker Specialty and Supply Company
12.2020 - 03.2022
Field Coordinator
Plant Essentials, Inc
04.2016 - 01.2019
Golf Shop Manager
Pleasant Run Golf Course
03.2014 - 03.2016
Contract Entry Specialist
Yellow Pages Group
02.2013 - 01.2014
Fire Control Technician
United States Navy
High School Diploma -
Franklin Central High School
No Degree - Telecommunications
Ball State University
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