John slack
Bennington,NE
Summary
Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.
Overview
16
16
years of professional experience
Work History
Project Engineer
Union Pacific
10.2022 - Current
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Implemented process improvements that streamlined operations, reducing response times for customer issues.
- Analyzed customer feedback data to identify trends and recommend actionable changes for service enhancement.
- Mentored junior representatives to enhance customer service skills and improve team performance.
- consistently one of the top performers each year in my current work group.
Associate Project Engineer
Union Pacific
04.2012 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Jr Project Engineer
Union Pacific
04.2009 - 05.2018
- Assisted customers with inquiries, providing accurate product information and support.
- Resolved customer issues efficiently, ensuring satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve service delivery.
Education
Bachelor of Arts - Communications
Brigham Young University
Provo Utah05-2005
Skills
- Escalation management
- Floor supervision
- Calm and professional under pressure
- Staff education and training
- Product knowledge
- Professional telephone demeanor
Timeline
Project Engineer
Union Pacific
10.2022 - Current
Associate Project Engineer
Union Pacific
04.2012 - 10.2022
Jr Project Engineer
Union Pacific
04.2009 - 05.2018
Bachelor of Arts - Communications
Brigham Young University
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