Business-minded professional with exemplary skills in customer service, time management and service coordination. Passion to serve, bringing over 5+ years of in depth customer service experience combined with superior organizational skills and negotiation abilities. Pursuing similar roles that will be conducive to professional/creative growth that will allow for ownership of the customer service experience.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
8
8
Certificates
Work History
Total Loss Claims Specialest
State Farm Mutual Automobile Insurance Company
Richardson, TX
06.2022 - Current
Examined claim forms and documents to ensure jurisdictional adherence was kept during handling of total loss claims.
Resolved disputes posed by insureds, claimants and attorneys in regards to complex total loss situations.
Negotiated high value settlement agreements to ensure authority stayed within policy limits.
Coordinated with attorneys who represented individuals involved in estates & bankruptcy in order to reach fair settlements.
Performed with the highest degree of customer service & integrity on a daily basis. Was recognized on several occasions by upper management for incredible business acumen and 100% positive feedback from customers.
Used various databases to research participants in order to uncover key information that would determine coverage of claims.
Worked closely with team in order to develop streamlined claim processes, which led to quicker turnaround times for our insured and better customer satisfaction ratings.
Assisted tier 1 claim associates whenever there was escalations or questions that was not within their scope of expertise. Provided positive feedback in order to help maintain path of growth.
Completed real time vehicle evaluations in a virtual space with insureds, claimants and attorneys. Used said evaluations to create a settlement package & to gain agreement on amount to be payed.
Compared evaluations against estimates to determine loss status of property within specific jurisdictional thresholds.
Was trusted to use correct judgement and to operate within guidelines of selected policy with little to no supervision.
Used various tools such as OneNote, Outlook, Skype & Microsoft teams to maintain a close connection with peers virtually.
Independent Adjuster
Houston, Tx
03.2020 - Current
Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
Managed over 50 customer calls on any given day.
Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
Worked using exceptionally high level of integrity and maintained with exemplary customer service.
Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Examined claims forms and other records to determine insurance coverage.
Followed up with insured individuals regarding premium and deductibles payments.
Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
Prepared summaries of damage, payments and policy coverage.
CCA Operator
Lockheed Martin
Lufkin, TX
10.2019 - 03.2020
Maintained strict levels of privacy and high levels of clearance.
Maintained safe working environment by identifying and correcting potential safety concerns and hazards.
Operated equipment according to specifications and in alignment with designated safety standards.
Oversaw and monitored all daily functions, timeliness, quality of workmanship and completion of work.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Gained experience and recognition to analyze and follow manuals, schematic diagrams, blueprints and other specifications
Interpreted job site supervisor's orders and technical documentation to complete accurate work.
Sales Consultant/B2B Sales Consultant
AT&T
Lufkin, TX
11.2016 - 10.2019
Demonstrated exceptional customer service and provided completed solutions to both business and consumer customers.
Successfully assisted customers with technical hardware or billing issues by effectively engaging in various troubleshooting steps.
Obtained highest customer satisfaction score in store and region on several occasions.
Was nominated to travel and attend Apple training with management.
Was able to provide key input to my team leading to us overcoming sales objections.
Worked in fast-paced environment daily, I was able to multitask and assist my team while still completing my tasks.
Served 200+ customers monthly from various backgrounds and with different expectations.
Worked in team-based setting, developed and maintained exceptional relationships with my peers.
Used Microsoft Word and other software tools to create documents and other communications.
Proved successful working within tight deadlines and fast-paced atmosphere.
Exceeded goals through effective task prioritization and great work ethic.
Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
DSP1
LFSSLC
Pollok, TX
06.2015 - 11.2016
Monitored progress and documented over 5+ patient's health status changes to keep care team updated.
Used effective communication and customer service skills when conversing with patient family.
Consulted with different healthcare disciplines to offer important mental health support to patients.
Led patient or group recreational activities for enhanced patient outcomes.
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Liaised with key accounts to deliver targeted administrative household support.
Monitored clients' overall health and well-being and noted significant changes.
Identified needs and coordinated plans for travel and out-of-town functions.
Entrusted to handle confidential and sensitive situations in professional matter.
Blue Print Operator
Industrial Rig Lighting
Brenham, Tx
05.2013 - 06.2015
Worked with condensed teams to become lead suppliers of T-12 fixtures to oil industry companies,
Coordinated with incoming drivers to guarantee smooth transfers of merchandise.
Kept and maintained detailed documentation of orders, pick up times, and merchandise parts.
Actively attended weekly team meetings and implemented any feedback that could help create more efficient work processes.
Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.
Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
Enhanced quality control by inspecting condition of equipment and tools.
Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
Owned and addressed client needs and product issues from inception to resolution.
Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Identified areas of potential state safety code violations and implemented revisions.
Education
Associate of Applied Science - Cloud Computing
El Centro College
Dallas, TX
03.2020 - Current
Skills
Advanced oral and written communication skills
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Certification
Amazon Web Services Cloud Practitioner
Timeline
Total Loss Claims Specialest
State Farm Mutual Automobile Insurance Company
06.2022 - Current
State Farm Property - Estimatics
09-2021
State Farm Property - Policy
09-2021
Sate Farm Auto
09-2021
Auto 101 Training (Safety, Determination of Damage, and Hands on Auto Inspection)
Senior Billing Account Representative at State Farm Mutual Automobile Insurance CompanySenior Billing Account Representative at State Farm Mutual Automobile Insurance Company
Senior Customer Service Representative at State Farm Mutual Automobile Insurance CompanySenior Customer Service Representative at State Farm Mutual Automobile Insurance Company