Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
JOHN SMALLWOOD

JOHN SMALLWOOD

Claims Specialest/Cloud Practictioner
Dallas,TX

Summary

Business-minded professional with exemplary skills in customer service, time management and service coordination. Passion to serve, bringing over 5+ years of in depth customer service experience combined with superior organizational skills and negotiation abilities. Pursuing similar roles that will be conducive to professional/creative growth that will allow for ownership of the customer service experience.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
8
8
Certificates

Work History

Total Loss Claims Specialest

State Farm Mutual Automobile Insurance Company
Richardson, TX
06.2022 - Current
  • Examined claim forms and documents to ensure jurisdictional adherence was kept during handling of total loss claims.
  • Resolved disputes posed by insureds, claimants and attorneys in regards to complex total loss situations.
  • Negotiated high value settlement agreements to ensure authority stayed within policy limits.
  • Coordinated with attorneys who represented individuals involved in estates & bankruptcy in order to reach fair settlements.
  • Performed with the highest degree of customer service & integrity on a daily basis. Was recognized on several occasions by upper management for incredible business acumen and 100% positive feedback from customers.
  • Used various databases to research participants in order to uncover key information that would determine coverage of claims.
  • Worked closely with team in order to develop streamlined claim processes, which led to quicker turnaround times for our insured and better customer satisfaction ratings.
  • Assisted tier 1 claim associates whenever there was escalations or questions that was not within their scope of expertise. Provided positive feedback in order to help maintain path of growth.
  • Completed real time vehicle evaluations in a virtual space with insureds, claimants and attorneys. Used said evaluations to create a settlement package & to gain agreement on amount to be payed.
  • Compared evaluations against estimates to determine loss status of property within specific jurisdictional thresholds.
  • Was trusted to use correct judgement and to operate within guidelines of selected policy with little to no supervision.
  • Used various tools such as OneNote, Outlook, Skype & Microsoft teams to maintain a close connection with peers virtually.

Independent Adjuster

Houston, Tx
03.2020 - Current
  • Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
  • Managed over 50 customer calls on any given day.
  • Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
  • Worked using exceptionally high level of integrity and maintained with exemplary customer service.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Examined claims forms and other records to determine insurance coverage.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
  • Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
  • Prepared summaries of damage, payments and policy coverage.

CCA Operator

Lockheed Martin
Lufkin, TX
10.2019 - 03.2020
  • Maintained strict levels of privacy and high levels of clearance.
  • Maintained safe working environment by identifying and correcting potential safety concerns and hazards.
  • Operated equipment according to specifications and in alignment with designated safety standards.
  • Oversaw and monitored all daily functions, timeliness, quality of workmanship and completion of work.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gained experience and recognition to analyze and follow manuals, schematic diagrams, blueprints and other specifications
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.

Sales Consultant/B2B Sales Consultant

AT&T
Lufkin, TX
11.2016 - 10.2019
  • Demonstrated exceptional customer service and provided completed solutions to both business and consumer customers.
  • Successfully assisted customers with technical hardware or billing issues by effectively engaging in various troubleshooting steps.
  • Obtained highest customer satisfaction score in store and region on several occasions.
  • Was nominated to travel and attend Apple training with management.
  • Was able to provide key input to my team leading to us overcoming sales objections.
  • Worked in fast-paced environment daily, I was able to multitask and assist my team while still completing my tasks.
  • Served 200+ customers monthly from various backgrounds and with different expectations.
  • Worked in team-based setting, developed and maintained exceptional relationships with my peers.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.

DSP1

LFSSLC
Pollok, TX
06.2015 - 11.2016
  • Monitored progress and documented over 5+ patient's health status changes to keep care team updated.
  • Used effective communication and customer service skills when conversing with patient family.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Blue Print Operator

Industrial Rig Lighting
Brenham, Tx
05.2013 - 06.2015
  • Worked with condensed teams to become lead suppliers of T-12 fixtures to oil industry companies,
  • Coordinated with incoming drivers to guarantee smooth transfers of merchandise.
  • Kept and maintained detailed documentation of orders, pick up times, and merchandise parts.
  • Actively attended weekly team meetings and implemented any feedback that could help create more efficient work processes.
  • Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.
  • Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
  • Enhanced quality control by inspecting condition of equipment and tools.
  • Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
  • Owned and addressed client needs and product issues from inception to resolution.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Identified areas of potential state safety code violations and implemented revisions.

Education

Associate of Applied Science - Cloud Computing

El Centro College
Dallas, TX
03.2020 - Current

Skills

Advanced oral and written communication skills

undefined

Certification

Amazon Web Services Cloud Practitioner

Timeline

Total Loss Claims Specialest

State Farm Mutual Automobile Insurance Company
06.2022 - Current

State Farm Property - Estimatics

09-2021

State Farm Property - Policy

09-2021

Sate Farm Auto

09-2021

Auto 101 Training (Safety, Determination of Damage, and Hands on Auto Inspection)

07-2021

Xactimate 28 Training

07-2021

Texas All-Lines License, OK, LA, MS, SC, AL, FL, MI, AR, KY

07-2021

Amazon Web Services Cloud Practitioner

05-2020

Independent Adjuster

03.2020 - Current

Associate of Applied Science - Cloud Computing

El Centro College
03.2020 - Current

J-STD-001 IPC Certified

03-2020

CCA Operator

Lockheed Martin
10.2019 - 03.2020

Sales Consultant/B2B Sales Consultant

AT&T
11.2016 - 10.2019

DSP1

LFSSLC
06.2015 - 11.2016

Blue Print Operator

Industrial Rig Lighting
05.2013 - 06.2015
JOHN SMALLWOODClaims Specialest/Cloud Practictioner