Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Smallwood

Gurdon,AR

Summary

Driven professional with a robust background in fast-paced environments, including a pivotal role at McDonald's. Demonstrates exceptional problem-solving and customer service skills, ensuring high-quality standards and operational efficiency. Proven ability in machine operation and maintaining food safety, contributing to significant workplace improvements. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Arkadelphia, AR
08.2024 - Current
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Checked expiration dates on all products before serving them to customers.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups, and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Upheld high standards of productivity and quality in operations.
  • Drove team success by quickly completing assigned tasks.
  • Stocked shelves and cases with new or transferred items.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Extruder Operator

Pactiv
Malvern, AR
11.2023 - 05.2024
  • Set up and operate extrusion machines to produce plastic products.
  • Monitor the production process and make necessary adjustments as needed.
  • Perform routine maintenance on machinery such as changing parts, lubricating, cleaning.
  • Troubleshoot machine malfunctions and adjust settings accordingly.
  • Inspect finished products for quality assurance purposes.
  • Ensure that safety protocols are followed when operating machinery.
  • Maintain accurate records of production data including output rates, material usage and waste generated.
  • Conduct regular safety checks on equipment to ensure proper functioning and compliance with regulations.
  • Load raw materials into machines for processing.
  • Unload processed materials from machines onto designated areas for further processing or storage.
  • Monitor temperature levels during the manufacturing process to ensure optimal results.
  • Document all daily activities related to production operations in log books or computer systems.
  • Collaborate with team members to optimize efficiency and productivity in the workplace.
  • Operate hoists or other lifting devices to move heavy objects around factory floor.
  • Read blueprints and technical drawings to understand product specifications.
  • Identify potential problems before they occur and take corrective action as necessary.
  • Work closely with supervisors and other personnel to resolve any issues encountered during the production process.
  • Met changing production needs by replacing screens, dies, and inserts according to manufacturing specifications.
  • Set up machinery and ran extrusion lines production products.
  • Set dials and controls on machine to create products of correct size, shape, and thickness.
  • Identified machine issues and quickly resolved malfunctions to maintain production schedules.
  • Identified machine issues and performed maintenance to avoid shutdowns.
  • Inspected machines for quality verification and corrected issues.
  • Weighed and mixed pelletized, granular or powdered thermoplastic materials and coloring pigments.
  • Established setup procedures and designated machine dies and parts to conform to project specifications.
  • Maintained compliance with safe handling procedures for liquid polymers to prevent accidents and spillage.

Meat Department Associate

Walmart
Arkadelphia, AR
06.2022 - 09.2022
  • Maintained a clean and safe work environment by adhering to departmental guidelines.
  • Stocked shelves with fresh meats, ensuring proper storage of products.
  • Provided customers with accurate product information and advice on selection and preparation of meats.
  • Rotated stock in accordance with food safety regulations to ensure product freshness.
  • Completed daily inventory tasks such as checking temperatures, weighing, and labeling items.
  • Assisted in the development of promotional displays using attractive presentation techniques.
  • Worked closely with management team to implement changes or adjustments as needed.
  • Ensured that all products met local health codes before being put out for sale.
  • Managed customer complaints professionally and efficiently resolved any issues that arose.
  • Responded quickly to requests from customers regarding special orders or cuts of meat.
  • Monitored sales trends so appropriate amounts of popular items could be stocked accordingly.
  • Checked products for temperature and expiration dates to maintain consumer safety.
  • Assessed food for freshness before stocking cases or rotating products.
  • Reviewed dates on product labels to take appropriate action.

Education

High School Diploma -

Gurdon High School
Gurdon, AR
05-2016

Skills

  • Data entry
  • Production work
  • Tool operation
  • Warehouse operations
  • Manufacturing procedures
  • Problem-solving
  • Materials handling
  • Machine operation
  • Heavy lifting
  • Loading and unloading
  • Machine setup
  • Hand and foot coordination
  • Grilling
  • Work station setup
  • Food assembly
  • Order review
  • Food safety
  • Cleaning and sanitizing
  • Customer service
  • Cash handling experience
  • Work station sanitation
  • Food rotation
  • Heavy lifting capacity
  • Multitasking
  • Food handling standards
  • Cash register operation
  • Attention to detail
  • Friendly and outgoing
  • Dishwashing and sanitization
  • Proper food temperatures
  • Food allergy awareness
  • Cleaning and sanitation
  • Fast-paced environment

Certification

  • Extruder Operator Certification

Timeline

Crew Member

McDonald's
08.2024 - Current

Extruder Operator

Pactiv
11.2023 - 05.2024

Meat Department Associate

Walmart
06.2022 - 09.2022

High School Diploma -

Gurdon High School

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John Smallwood