Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

John Smith

Myrtle Beach,SC

Summary

Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.

Overview

13
13
years of professional experience

Work History

Director of Sales

TEM Systems
03.2023 - Current
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Worked closely with product teams to understand customer needs and requirements.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Collaborated with marketing teams to help sales campaigns reach target audiences.

Branch Sales Manager

TEM Systems
10.2018 - Current
  • Resolved customer complaints to maintain high level of satisfaction.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Worked directly with customers and associates to handle internal and external complaints and objections.
  • Analyzed financial statements to identify cost control initiatives.
  • Interviewed, hired and developed team of technical staff.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased branch sales revenue from 300k to 1.3 million.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Lead Service Technician

Carolina Time And Parking Group
04.2013 - 10.2018
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.

Electrician

Melton Electrical
01.2011 - 04.2013
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
  • Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
  • Stored and maintained power tools and equipment for each job.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
  • Connected wires to circuit breakers, transformers or other components.
  • Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.

Education

GED -

Myrtle Beach High School
Myrtle Beach, SC
06.2019

Skills

  • Channel Development
  • Vendor Management
  • Profit Target Achievement
  • Profit and Loss Accountability
  • Regional Sales and Support
  • Tradeshow Events
  • Supplier Sourcing
  • Inventory Control Processes
  • Social Media Marketing
  • Tradeshow Management
  • P&L Responsibility
  • Deployment Management
  • Retail Knowledge
  • Partnering and Relationships
  • RFP Responses
  • Joint Ventures
  • Maintaining Clean Work Areas
  • Interdepartmental Collaboration
  • Corrective Actions
  • Customer Order Management
  • Rate Structuring
  • Sales Statistics Analysis
  • Networking Events
  • Team Recruiting and Onboarding
  • Operating Procedures and Policies

Accomplishments

  • Supervised team of 6 sales staff members across 4 states to achieve their sales goals.
  • Worked in developing new market growth for newest location in Houston, Texas.
  • Achieved high client retention through effectively helping with client technical issues.

Timeline

Director of Sales

TEM Systems
03.2023 - Current

Branch Sales Manager

TEM Systems
10.2018 - Current

Lead Service Technician

Carolina Time And Parking Group
04.2013 - 10.2018

Electrician

Melton Electrical
01.2011 - 04.2013

GED -

Myrtle Beach High School

Similar Profiles

CREATE PROFILE
John Smith