John Smith
Honolulu,HI
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Quiksilver Retail
06.2021 - Current
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted performance reviews and provided staff with feedback and guidance.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Shift Supervisor
Starbucks
06.2018 - 07.2023
- Kept accurate and detailed records of personnel progress and productivity.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Planned, organized, and monitored resources to deliver efficient use of labor, equipment, and materials.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Pharmacy Technician
CVS Pharmacy
10.2014 - 08.2021
- Entered and processed patients' prescriptions into internal system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Counted, measured and compounded medications following standard procedures.
Barista/ Barista Trainer
Starbucks
09.2015 - 06.2018
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - Business
Arizona State University
Tempe, AZSkills
- Training Assistance
- Goal Setting and Tracking
- Customer-Oriented
- Complaint resolution
- Staff Development
- Sales Reporting
- Team Leadership
Timeline
Shift Supervisor
Quiksilver Retail
06.2021 - Current
Shift Supervisor
Starbucks
06.2018 - 07.2023
Barista/ Barista Trainer
Starbucks
09.2015 - 06.2018
Pharmacy Technician
CVS Pharmacy
10.2014 - 08.2021
No Degree - Business
Arizona State University
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