Summary
Overview
Work History
Education
Skills
Credentials Licenses
References
Timeline
Generic

John Smith

West Lafayette,IN

Summary

Dedicated and experienced IT professional with a proven track record in system administration, technical support, and project management. Skilled in resolving hardware and software issues, optimizing system performance, and providing exceptional user support. Veteran Systems Engineer versed in developing solutions for mission-critical needs. Specializes in deploying systems within ongoing operations while causing minimal disruptions. Committed to verifying compatibility, required operational thresholds and budgetary compliance of developed products.

Overview

15
15
years of professional experience

Work History

Associate Systems Engineer, Student Supervisor

Purdue University
12.2021 - Current
  • Provide timely resolution to user inquiries regarding computer software and hardware, ensuring minimal downtime and optimal functionality
  • Oversee team of 5-8 students, coordinating support ticket assignments and ensuring efficient completion
  • Perform hardware and software installations, repairs, and upgrades following design specifications and best practices
  • Manage Active Directory administration, including security group creation, user access, and computer OU management
  • Lead project management initiatives for printer and computer lifecycle replacements, ensuring seamless transitions and minimal disruption.
  • Managed installation, upgrade and deployment projects and provided on-site direction for student workers.

IT Technician, Lead

Purdue University
09.2012 - 11.2021
  • Delivered comprehensive technical support to end-users, addressing issues related to software, hardware, and peripherals
  • Installed and configured print servers and multiple A/V setups for video conferencing, enhancing collaboration and communication
  • Managed PC repair, replacement, and installation tasks, ensuring optimal system performance and user satisfaction
  • Provided 1st, 2nd, and 3rd tier help desk support, resolving issues efficiently and maintaining high levels of customer satisfaction.

Computer Technician

Subaru of Indiana Automotive
01.2009 - 08.2012
  • Provided technical support to end-users, diagnosing and resolving hardware and software issues to minimize downtime
  • Managed computer replacement and installation projects, ensuring smooth transitions and minimal disruption to operations
  • Provided 2nd and 3rd tier help desk support, assisting users with complex technical issues and ensuring prompt resolution.

Education

Bachelor of Science in Computer and Information Technology Networking -

Purdue University
West Lafayette, IN
12.2008

Skills

  • Windows XP-11, Windows Server, Mac OS
  • Supervision of support desk teams, project management
  • Cable repair/creation, switch replacement, DHCP repair/diagnosis
  • Critical Thinking
  • Attention to Detail
  • User Research
  • Troubleshooting
  • User Support
  • Technical Support and Assistance
  • Staff Management
  • Delegation

Credentials Licenses

  • A+ Certified
  • ITIL Foundations Certified (2023)

References

Kyle Purple, Director, Integrated Cyberinfrastructure, Purdue University (765) 426-9157 - klpurple@purdue.edu- Former Supervisor
MARK SHARP, Director, Technical Services, Purdue University College of Pharmacy (765) 494-5026 - sharpm@purdue.edu - Former Supervisor
JACOB HERIGES, Network Engineering Team - Group Leader, Subaru of Indiana Automotive INC (765) 449-6322 - Jacob.Heriges@subaru-sia.com - Former Co-worker

Timeline

Associate Systems Engineer, Student Supervisor

Purdue University
12.2021 - Current

IT Technician, Lead

Purdue University
09.2012 - 11.2021

Computer Technician

Subaru of Indiana Automotive
01.2009 - 08.2012

Bachelor of Science in Computer and Information Technology Networking -

Purdue University
John Smith