John Smith
West Lafayette,IN
Summary
Dedicated and experienced IT professional with a proven track record in system administration, technical support, and project management. Skilled in resolving hardware and software issues, optimizing system performance, and providing exceptional user support. Veteran Systems Engineer versed in developing solutions for mission-critical needs. Specializes in deploying systems within ongoing operations while causing minimal disruptions. Committed to verifying compatibility, required operational thresholds and budgetary compliance of developed products.
Overview
15
15
years of professional experience
Work History
Associate Systems Engineer, Student Supervisor
Purdue University
12.2021 - Current
- Provide timely resolution to user inquiries regarding computer software and hardware, ensuring minimal downtime and optimal functionality
- Oversee team of 5-8 students, coordinating support ticket assignments and ensuring efficient completion
- Perform hardware and software installations, repairs, and upgrades following design specifications and best practices
- Manage Active Directory administration, including security group creation, user access, and computer OU management
- Lead project management initiatives for printer and computer lifecycle replacements, ensuring seamless transitions and minimal disruption.
- Managed installation, upgrade and deployment projects and provided on-site direction for student workers.
IT Technician, Lead
Purdue University
09.2012 - 11.2021
- Delivered comprehensive technical support to end-users, addressing issues related to software, hardware, and peripherals
- Installed and configured print servers and multiple A/V setups for video conferencing, enhancing collaboration and communication
- Managed PC repair, replacement, and installation tasks, ensuring optimal system performance and user satisfaction
- Provided 1st, 2nd, and 3rd tier help desk support, resolving issues efficiently and maintaining high levels of customer satisfaction.
Computer Technician
Subaru of Indiana Automotive
01.2009 - 08.2012
- Provided technical support to end-users, diagnosing and resolving hardware and software issues to minimize downtime
- Managed computer replacement and installation projects, ensuring smooth transitions and minimal disruption to operations
- Provided 2nd and 3rd tier help desk support, assisting users with complex technical issues and ensuring prompt resolution.
Education
Bachelor of Science in Computer and Information Technology Networking -
Purdue University
West Lafayette, IN12.2008
Skills
- Windows XP-11, Windows Server, Mac OS
- Supervision of support desk teams, project management
- Cable repair/creation, switch replacement, DHCP repair/diagnosis
- Critical Thinking
- Attention to Detail
- User Research
- Troubleshooting
- User Support
- Technical Support and Assistance
- Staff Management
- Delegation
Credentials Licenses
- A+ Certified
- ITIL Foundations Certified (2023)
References
Kyle Purple, Director, Integrated Cyberinfrastructure, Purdue University
(765) 426-9157 - klpurple@purdue.edu- Former Supervisor
MARK SHARP, Director, Technical Services, Purdue University College of Pharmacy (765) 494-5026 - sharpm@purdue.edu - Former Supervisor
JACOB HERIGES, Network Engineering Team - Group Leader, Subaru of Indiana Automotive INC (765) 449-6322 - Jacob.Heriges@subaru-sia.com - Former Co-worker
MARK SHARP, Director, Technical Services, Purdue University College of Pharmacy (765) 494-5026 - sharpm@purdue.edu - Former Supervisor
JACOB HERIGES, Network Engineering Team - Group Leader, Subaru of Indiana Automotive INC (765) 449-6322 - Jacob.Heriges@subaru-sia.com - Former Co-worker
Timeline
Associate Systems Engineer, Student Supervisor
Purdue University
12.2021 - Current
IT Technician, Lead
Purdue University
09.2012 - 11.2021
Computer Technician
Subaru of Indiana Automotive
01.2009 - 08.2012
Bachelor of Science in Computer and Information Technology Networking -
Purdue University
Similar Profiles
Bahiyyih BakerBahiyyih Baker
Senior Test Administrator at Purdue Testing Services, Purdue UniversitySenior Test Administrator at Purdue Testing Services, Purdue University
Chengtong LiChengtong Li
Teaching Assistant at Purdue UniversityTeaching Assistant at Purdue University
Rebekah DearingRebekah Dearing
MSAT2 STUDENT at Purdue UniversityMSAT2 STUDENT at Purdue University